Field Service Technician

Job description

POSITION SUMMARY:

Oregon Hot Tub and Allspa are growing and we are looking to expand our team. Our Service Technicians ensure an outstanding experience for all owners of our hot tubs, swim spas, pools, saunas and other quality products as well as providing outstanding service to our internal team. Water Care Technicians provide elite service to all customers and are proactive in correcting any issues that may arise. Our technicians will be champions of safety and follow all company policies and procedures regarding safety.

This position reports to our Showroom and Warehouse located in Bend, Oregon with a report time of 7a M-F.

KEY RESPONSIBILITIES:

· Provide weekly and monthly spa water care (this can be learned on the job)

· Provide weekly water balancing and pool cleaning services to a pre-assigned group of customers

· Provide diagnostic and repair services for all products associated with company sales and showrooms tasks.

· Responsible for maintaining goals set by management

· Routing Daily Schedules, Maintaining Inventory (E.g. tracking and pulling needed parts and supplies), and assisting with Warehouse activities

· Complete and stay current on training and certifications to repair hot tubs, swim spas and saunas

· Must be able and willing to work outside in all weather conditions

· Responsible for all other assigned duties from Manager or Leadership

ATTRIBUTES, SKILLS AND ABILITIES:

· Customer Orientation (External and Internal) – Asks questions and listens well to quickly identify and resolve problems. Has excellent follow-up, timing response to needs. Treats all employees in the same responsive manner.

· Critical Thinking – Uses information and facts to make recommendations and informed decisions. Is able to work through tough problems and provide solutions.

· Results Oriented – Driven to exceed performance goals for self and dealership. Ensures all requests and/or issues assigned are resolved. Meets deadlines and has a proactive approach to work.

· Safety Oriented – Driven to maintain a safe work environment. Leads by example, following all safety procedures. Is vigilant and quick to action if observing anyone being unsafe or an accident happens.

WORKING CONDITIONS:

· Work is performed in an outdoor setting, which could include inclement weather, heat and humidity, extreme wind or cold temperatures and exposure to hot tub/pool chemicals

· Must be physically able to repetitively lift and carry as least 50 lbs. on a regular basis

· Out of town travel is required when necessary

REQUIREMENTS:

· Previous Hot Tub or Pool experience preferred

· Must be 21 years old

· Must have a valid driver's license

· Have an attention for detail

· Demonstrate a willingness to learn new tasks

· Be willing to work a flexible schedule based on business needs

· Be dependable and motivated

· Some mechanical, plumbing and/or electrical skills preferred

· Excellent communication skills

· Ability to work in a fast-paced environment

· Ability to build a strong team environment

· Ability to lift 50lbs

· Customer service skills required

Must be able to pass a MVR and Background Check. Also must be able to pass a drug screening per company guidelines.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• Volt Meter: 2 years (Preferred)
• Customer Service: 3 years (Preferred)
• Hot Tub or Pool: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Salary : $45,000 - $75,000