Associate Service Desk Specialist

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

As we continue to grow as QuidelOrtho, we are seeking an Associate Service Desk Specialist who is responsible for providing first level support for the user community and their respective applications and equipment.  They will be the first point of contact for the IS Service Desk, providing desk-side and remote assistance in resolving Tier I technology support issues when possible and escalating to the appropriate personnel when necessary.  Serves as primary support for ticket queue and Service Desk group mailbox monitoring, as well as acquiring and providing detailed information for issues and tasks that require escalation.  Will require knowledge in commonly used business applications. This role is onsite in Athen's Ohio.

The Responsibilities

• Receive calls for assistance from QuidelOrtho staff by phone, email or in person and to log, resolve or distribute those calls to the appropriate IS staff.
• Perform hands on updates, repairs, configuration and end user training of corporate IS equipment, to include Computers, Mobile Devices, Multi-Function Copiers, Telecommunication/Collaboration devices and Audio/Visual technologies.
• Corporate application account administration in compliance with established policies and procedures.
• Create, update and provide feedback on procedures for both IS and our internal customers.  These include not only technical but also business processes.
• Carries out duties in compliance with established business policies.
• Primary point of support for providing user updates, follow ups and working with the Service Desk Administrators to properly attend to and assign escalations when needed
• Performs other work-related duties as assigned.

The Individual

Required:

• Community College, Computer Training Center or equivalent experience.

Preferred:

• One or more years working in a Technical Support/Service Desk environment.
• A , Network , CCNA, MCP, and/or MCSA, desired.
• ITIL Certification a plus

The Key Working Relationships

Internal Partners:

• This position interacts with all areas and levels of the company, including consultants, vendors, and external customers.

External Partners:

• External vendors and technicians.

The Work Environment

This position operates in a typical office environment and is onsite in AthenS OH.

Salary Transparency

Salary range for this position takes into account a wide range of factors including: education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, its is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. A salary range for this position is $28,600 to $53,000. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at orthorecruiting@orthoclinicaldiagnostics.com

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Salary : $28,600 - $53,000