What are the responsibilities and job description for the DME Manager position at OrthoVirginia?
OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking a full-time, DME Manager to join our team! Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.
Position Summary
The DME Manager position is to successfully manage all aspects of the DME department including orthotics. This position provides oversight of all logistics, purchasing and staff involved in day-to-day operations of the department including inventory control, expense control, procurement of the product and maintenance of DME at all locations.
Primary Functions & Accountabilities
- Monitor all inventory of all DME and soft good products in all offices
- Educates staff and support personnel to ensure verification of medical necessity for products per payer guidelines.
- Monitor fee schedules with outside vendors for appropriateness
- Actively promote and foster good relations interdepartmentally with all physicians, operatory manager, and staff
- Ensures effective working relationships between external case managers, payers and suppliers
- Properly measure and fit bracing as recommended by physician
- Provide education to staff and patients on the application, use, care and expected outcome for DME products as indicated by the physician instructions
- Identifies potential quality of care issues and refers to provider.
- Educate patients on insurance plans and provisions, financial responsibility and collection of patient co-pays
- Perform patient scheduling, education, order processing and follow up calls with patients
- Maintains knowledge of CMS and payer requirements for DME.
- Audit paperwork and work closely with billing to ensure accuracy and quality
- Manages monthly charges, receipts, and expenses
- Recruitment, training, and development of staff
- Assist and provide data in preparation/establishment for the DME departmental budget
- Compiles information and prepares reports.
- Enters patient communication and patient care in electronic medical records database
- Participates in outside educational activities that will enhance OrthoVirginia's reputation in the community
- Follows organizational policies and procedures in conjunction with all HIPAA, OSHA and CMS guidelines
- Performs additional duties as assigned
Knowledge, Skills and Abilities
- Excellent oral and written communication skills
- Excellent organizational and time management skills
- Ability to independently make decisions and solve problems immediately
- Ability to work with all levels of personnel and patients
- Demonstrated skill in dealing with interpersonal issues and employee/customer relations.
- Ability to maintain confidentiality of patient and employee information.
- Knowledge of basic office equipment, Microsoft Office, and practice management system
- Ability to be self-directed utilizing good time management, decision-making and organizational skills
Position Requirements
- 5 years of healthcare or medical/management experience in which the incumbent has a thorough understanding of DME.
- One of the following certifications/Licensures is preferred: Certified Orthotic Fitter (COF) or Certified Fitter-Orthotics (CFO) or Athletic Trainer (ATC) or LPTA
- Travel within Richmond OV offices
