Surgery Scheduler Manager

OrthoVirginia, Virginia's largest provider of expert orthopedic and therapy care, is currently seeking afull-time, experienced Surgery Scheduler Managerto join our team!Along with a collaborative, team-oriented work environment, our outstanding employment package includes: competitive salaries, excellent medical, dental, and vision benefits, paid time off (PTO), a generous 401k incentive plan, short-term and long-term disability insurance, life insurance, and a company-wide wellness program.

Position Summary

Responsible for managing Surgery Schedulers and Test Schedulers. Oversees the day-to-day scheduling for inpatient and outpatient surgeries, medical procedures, tests and studies.

Primary Functions and Responsibilities

• Manage the scheduling department. Monitor scheduling needs, assign tasks as appropriate, and act as a resource for team members and/or providers
• Display and promote a positive public relations approach to team members, patients, providers and the public.
• Communicates with physicians, and other team members when scheduling patient surgeries.
• Handles difficult scheduling situations and encounters with patients.
• Respond immediately to urgent needs within the department.
• Responsible for hiring and training of Surgery Scheduler and Test Scheduler candidates.
• Responsible for coordinating new hire orientation and training processes.
• Manage team member schedules. Be proactive by drafting the schedules several months in advance.
• Maintaining appropriate levels of staffing for scheduling department.
• Coordinate staffing in the event a team member will be absent or late for work.
• Provide routine annual performance evaluations.
• Organize and lead department meetings.
• Be a resource to all outside scheduling facilities. Participate in meetings to ensure compliance with all metrics for excellence.
• Manage provider location assignment and coordinate to ensure full coverage of locations
• Serves as a subject matter expert for the department.
• Maintain flexible work schedule to meet patient and administrative needs.
• Performs other related duties as assigned.
• Assists physician in coding of procedures
• Performs other duties as assigned

Knowledge, Skills and Abilities

• Proficiency with medical terminology required
• Surgical terminology proficiency or OR/ASC experience preferred
• Ability to communicate effectively, both verbally and in writing, with patients, team members, direct reports, providers and management group.
• Ability to demonstrate effective leadership qualities that will bring the best out of employees in the department.
• Ability to work well with high volume and/or under pressure.
• Ability to maintain composure during stressful situations.
• Ability to grasp new tasks in a timely manner.
• Ability to maintain strict confidentiality.
• Proficient computer and typing skills.
• Proficient problem identification and resolution skills.
• Proficient interpersonal and negotiation skills.

Position Requirements

• Bachelor's degree in business or a related field is preferred.
• 3-5 years of experience in Registration, Call Center, Customer Service or a related field required.
• Experience in medical office setting preferred.
• 2 years of management experience preferred.