Lead Desktop Support Tech

Overview

OSI Systems and its subsidiaries is a vertically integrated provider of specialized electronic systems and for components that meet the critical needs in the homeland security, healthcare, defense, and aerospace industries. As a global company, we are dedicated to developing solutions for our customers and the people they serve to lead the way to a safer and healthier world.

OSI Systems is seeking an experienced Lead Desktop Support Technician to lead the Desktop Support team and provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research.

Responsibilities

* Lead and train Desktop Support staff to ensure adherence to policies and procedures, notifying manager of issues as needed.
* Prioritize department workload in order to ensure tickets are closed timely.
* Configure, maintain and provide Desktop support to all users to ensure they have the ability to work at all times.
* Provide support for all applications running on desktops and all hardware associated with the applications.
* Help develop IT solutions to meet the business objective.
* Monitor trouble tickets system and respond to all trouble reports within established goals.
* Imaging, data wiping, asset control, and detailed ticket documentation - This is a high volume ticket environment, with strict Service Level Agreements in place.
* New hire deployments.
* PC refresh deployment.
* Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
* Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
* It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
* Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

* A.S. in Computer Science or technology required; B.S. preferred.
* 8 years of desktop support experience required.
* MCP, MCSA or MCSE desired.
* Must be able to work in a team environment and collaborate - Excellent interpersonal skills required.
* Competent Windows 7/10 and Microsoft Office Suite troubleshooting skills.
* Must have attention to details, time management skills, be organized, and the ability to multi-task under pressure.
* Experience in writing work instructions.
* Excellent written and oral communication skills.
* Highly motivated, with a positive, can-do attitude.
* Excellent customer interaction skills are required.
* Ability to be a self-starter and finisher, capable of working with minimum supervision.
* Ability to train other employees as needed.

Company COVID-19 Vaccine Policy

To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company's COVID-19 Vaccination Policy.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

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OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.