Concourse/Terminal Director

YOUR NEXT OPPORTUNITY IS NOW BOARDING:  Join OTG as the Concourse/Terminal Director now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.   WHAT IS OTG?  OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 10 airports, OTG and its 5,000 Crewmembers serve millions of travelers each year.   WHY OTG?  By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.   We transform airport experiences. You drive it. ROLE AND RESPONSIBILITIES   Position Summary: As the Concourse/Terminal Director, you will play a critical role for a company transforming the airport experience. At OTG we view travel as a lifestyle, and our mission is to treat the airport itself as a destination. By combining great food, world-class beverage programs, cutting edge design, and state-of-the-art technology, OTG is delivering a traveler's oasis – a place within the airport where the pressures of the day soon recede. This role serves as the general manager for the full OTG experience.   The Concourse/Terminal Director is a senior member of the OTG Management team and is ultimately responsible for OTG operations within a designated airport terminal including, but not limited to, bringing the OTG culture to life through all touchpoints, running great restaurant and market operations, ensuring pristine facilities, compliance with airport, safety, sanitation, and statutory regulations, the hiring, training, evaluation and growth of the best crewmember talent.   The Concourse/ Terminal Director is accountable for driving business results in support of operational goals, for ensuring budgetary goals, for initiating and leading operational changes, and for assisting Team Leader/General Managers in implementing changes that bring positive results. The Terminal Director is ultimately responsible for ensuring a positive experience for OTG guests and crewmembers.   Responsibilities:   Set the vision and goals for the terminal, inspire all crewmembers (salaried and hourly) to be "all-in" in the accomplishment of these goals Implement strategies which drive budgetary goals, for initiating and leading operational changes, and assist General Managers in implementing changes and results Ensure all crewmembers have the necessary information, tools, and resources to deliver a great guest experience Serve as a point of contact to the traveling public, resolving issues as needed Cultivate and strengthen relationships with Airport Leadership, including the airlines, management, companies, and other governmental or regulatory agencies Accountable for driving business results in support of operational goals Responsible for ensuring professional development and performance management of all salaried crewmembers Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any law and regulations related to the workplace Continuously improve the crewmember experience using OTG culture and values Develop oneself to take full responsibility for an airport terminal when training and success has been completed     QUALIFICATIONS AND EDUCATION REQUIREMENTS   Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts 5 to 7 years of general management experience in a high-quality hospitality environment Demonstrated results creating a high-performance workplace through cultural leadership that sustains results Minimum of 3 years in management experience in high-volume multi-unit operations Minimum of 3 years in management experience in alcoholic beverage service Proficient knowledge of P&L, budgeting, and forecasting Knowledge of marketing techniques and their impact on business results Experience in guest relations, negotiations, and resolving complaints Excellent verbal and written communication skills Commitment to service of guests and all crewmembers High integrity, work ethic, passion, and commitment to OTG values Able to train, delegate, coach, and develop managers and crewmembers Knowledge of/certification in/ adherence to safety and food sanitation, as well as responsible alcohol service Able to work flexible hours, days, and shifts including holidays Able to clear OTG background checks as well as any requirements to obtain Airport badge     OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

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