Service Manager

Date Posted: 2022-05-11-07:00 Country: United States of America Location: OT067: CLF - FARGO, ND 1718 4th Ave, NW , West Fargo, ND, 58078 USA Otis Elevator - Service Manager Otis Elevator Company is searching for a highly motivated Service Manager to lead all service operations activities in the Fargo, North Dakota branch. This individual will be responsible for day-to-day management and training of field supervisory staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction. If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you. We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs. Job Responsibilities: Ensuring field employee safety Meeting with customers to ensure obligations and expectations are achieved Directing the performance of field maintenance and contractual service operations Conducting field education training with field workforce Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials Improving efficiencies, managing route schedules and callback rates Providing technical support Authorizing repair orders and tracking completion Managing labor and material investments within budget Leading change to better efficiency and communication Education: High school education required; BA/BS degree preferred or equivalent relevant work experience Experience/Qualifications: 8 years of Elevator industry experience is highly desired; field experience is preferred Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must Candidates must have strong computer and technology skills, business acumen and a passion for customer service. Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms