Director - Homeless Services

Description

Title: Director, Homeless Services
Dept/Program: New Beginnings
Reports to: Chief Program Officer
Status: Full-time, Exempt

The primary purpose of this position is to plan, organize, and lead the activities of the agencys Homeless Youth & Family Services and to work collaboratively with other departments to fulfill Our Familys mission. The New Beginnings division of Our Family Services provides housing and supportive services to youth, women, and families experiencing homelessness. Homeless Youth & Family Services encompasses emergency shelter and services to homeless youth. Emergency Shelter Services provides short-term emergency shelter for individuals, parents, and families. Homeless Youth Services provides emergency shelter, housing, case management, advocacy, housing, employment/educational assistance, counseling, and life skills to youth aged 12-23 experiencing homelessness or other unsafe living situations.

All agency positions are expected to meet the agency standards for attendance and punctuality, positive interactions with others, effective work habits, knowledge and skills, judgment and ethics. The specific expectations and essential duties of this position include:

Oversees and ensures effective, quality service provision in program areas
Initiates new program and practice ideas
Initiates and actively participates in problem solving with agency administration
Responds in a timely manner and cooperates fully with Development in preparation of funding proposals
Ensures all required program reports and billings are submitted on time
Ensures quality improvement is regularly discussed (and documented) at staff meetings
Tracks, reviews, and uses outcomes data for program improvement
Ensures staff training and program services meet all contracting compliance
Trains, mentors, and supervises Managers, Assistant Managers and other staff as needed
Oversees coordinated intake and assessment services
Effectively markets programs at school, agencies, etc. to ensure youth, families and referring entities know of and can access the programs
Ensures Managers get feedback from program participants through regular use of the agency Client Satisfaction Survey or other approved means
Ensures Managers keep program files and paperwork up to date and in compliance with program requirements
Understands program budget and financials and is able to use these tools effectively to make good financial programmatic decisions or recommendations
Represents the program and agency professionally at agency events and community meetings such as TPCH, McKinney/Vento meetings, and beyond
Balances understanding of program financial status with needs of residents and money available to successfully maintain as many residents in shelter as possible
Other duties as assigned

As this position is part of the agencys Leaders Group, the following leadership expectations also apply:
Upholds agency staff values and expectations
Engages in respectful and ongoing communication and problem-solving with others
Follows protocol and established procedures while still being creative and taking initiative to do what needs to be done
Acts as a positive and professional ambassador for the agency both internally and in the greater community
Takes all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment
Successfully engages, coordinates, and motivates agency staff to achieve program or project goals
Is able to face adversity, take unpopular stands, or engage in tough debates when necessary, but knows when to move on also

Scheduling flexibility:
Manager must be flexible to meet the varied scheduling needs of the program, though we strive to maintain regular schedules as much as possible. Evenings, weekend and holiday work may be necessary to fulfill the duties of the position. Some flexibility in scheduling is available to meet employee needs, as long as agency and department needs are still being adequately addressed.

Qualifications:
Bachelors degree in a human service field, plus six (6) years related experience required. Preference and additional compensation given for a relevant graduate degree.
Four (4) years staff supervision and managerial experience
Eligible to receive and maintain state fingerprint clearance
Strong communication and people skills
Excellent organizational skills
Experience and skill in macro management activities, such as planning and budgeting
Ability to work with diverse populations
Must have the physical and sensory capabilities to ensure the safety of clients in our care
Since driving is necessary to fulfill the job functions, a valid Arizona drivers license, reliable transportation, current auto insurance, and a clean driving record are required
Computer and technological s kills necessary to write reports, manage Excel spreadsheets, maintain appropriate correspondence, develop program materials, enter and retrieve information on a database, use agency email, and locate information on internet.

Compensation:
Salary for this position starts from a base of $53,000 annually. Individual salaries are based on the number of years of relevant education and experience a candidate has beyond the minimum required for the position. Additional compensation may also be offered based on relevant licensure or certification. All staff who successfully passes a language test showing substantial bilingual ability in Spanish will receive a differential equivalent to $.75/hr.

Qualifications