Wellness Center Manager

Job Summary: Oversees the day-to-day operations of the Wellness Center of Our Lady of Mercy Community Outreach ensuring organizational effectiveness through finance management, office and facility management, and staff management. This position helps with planning, implementation, monitoring, reporting and evaluation of the Wellness Center and ensures delivery of high-quality customer service with clients, volunteers, donors and visitors.

Responsibilities:

Management of Wellness Center

· Ensure staff and volunteer compliance with policies and procedures of standard of care, privacy, quality assurance, patient safety and eligibility verification; ensure all mandatory requirements and credentialing are complete and up-to-date.

· Manage volunteers in coordination with volunteer manager.

· Continuously look for new ways to organize staff and implement systems and priorities to maximize productivity in the workplace and meet strategic objectives in concert with executive director.

· Monitor patient scheduling, treatment and interactions and act as point-of-contact in responding to patient complaints, praises and questions

· Maintain constant communication with leadership, staff, volunteers and donors to ensure proper operations of the Wellness Center

· Contribute to the development and implementation of organizational strategies, policies and practices

· Assists Director of Advancement in strategizing, securing and reporting related to grants

· Develops, monitors, forecasts and analyzes budget and financial information and utilizes all resources in an effective and economical manner in collaboration with director of finance and administration

· Ensure operational activities remain on time and within a defined budget

· Prepare reports, as requested

· Oversee accounts payable and accounts receivable

· Oversee materials, equipment and inventory management

· Oversee facility to ensure highest standards

Staff Leadership

· Leads employees to accomplish all job objectives; inspires confidence and motivation; clearly defines expectations, and maintains personal effectiveness under pressure

· Recruit, orient, train and manage new staff with assistance from director of programs

· Supervise staff on a daily basis including regular meetings with direct reports and performance reviews

· Facilitate monthly Wellness Center staff meetings

· Ensure staff maintain professional and technical knowledge, certifications through professional development

· Act as staff and volunteer go-to-person for day-to-day activities and problem resolution

· Assist with other areas of the organization (i.e., fundraisers) as needed

Community Leadership

· Manage relationships with key vendors

· Expands and continues to network with healthcare providers and partners

· Provides health education to community as directed and manages health focused organization activities

· Represent Our Lady of Mercy Community Outreach to the community, including clients, community members, volunteers, donors and other services providers

· Communicate Our Lady of Mercy Community Outreach’s mission to various audiences and develop and maintain sound relationships with individuals and organizations which share the organization’s and the Center’s vision

· Other duties as assigned

Education/Certification: Bachelor degree in healthcare management, nursing, clinical operations management, business administration or related field required. Clinical background preferred.

Qualifications/Skills:

• Professional judgment, confidentiality and discretion that comes from at least five years of experience in the health field, preferably in a nonprofit environment

• Excellent interpersonal, communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.

• Master complex subject matter quickly, and can carry forward an idea or project from conception to execution.

• Self-starter with keen analytic, organization, project management and problem-solving skills.

• A multitasker with the ability to wear many hats and adapt quickly in a fast-paced, high pressure environment.

• Strong budget development and oversight proficiency

• Business-oriented with analytical skills to forecast and identify trends and challenges

• Critical thinker with strong conflict resolution, negotiation, and team development skills

• Working knowledge of HIPAA and other regulatory requirements for outpatient healthcare delivery.

• Knowledge of Medicaid/Medicare is a plus

• Proficient in Microsoft Office, Google products

• Aptitude to learn new approaches, skills and applications quickly

FLSA Status: Part-time, Regular (Exempt) employee

Physical Demands/Work Environment: Work is performed in a fast‐paced and sometimes stressful, professional office environment with noise at moderate levels. Position requires employee to effectively use a computer at a work station for long periods of time and to accommodate potentially frequent interruptions. Must be able to lift 10-15 pounds. Standing for long periods of time and frequent walking is required.

Schedule: This position is a part-time, exempt position for 28 hours per week. Additional hours may be required during peak times, which may require an adjusted work schedule, and evening/weekend hours in order to meet deadlines. All work hours above standard hours must have pre-approval of supervisor.

Job Type: Part-time

Pay: $47,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Healthcare management: 5 years (Preferred)

Work Location: One location