What are the responsibilities and job description for the KEY position at Outback?
With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a " can do" attitude in helping the restaurant management team, team members and customers.
POSITION DETAILS
POSITION DETAILS
- Maintain high quality standards consistent with Bloomin' Brands policies
- Perform assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance)
- Review staffing and station assignments
- Prepare for and conduct pre-shift meetings
- Ensure the restaurant is completely ready for service 15 minutes prior to opening
- Support and coach the front-of-house team members through customer service situations
- Balance and coordinate the needs between the front- and back-of-house team members for efficient and fun guest experiences
- Perform table checks, greet guests, and address routine guest concerns
- Complete server check-outs and tip reporting
- Accurately collect, track, record, and distribute tip outs
- Complete all end of shift documentation and paperwork as required
- Make preparations for the restaurant to be closed at the end of operations and securing the premises
- Participate in special events, marketing, purchasing, training, quality control, and financial control activities
- Desire to become certified in front-of-house functions
- Desire to lead and motivate others to positively impact all guests who visit our establishments
- Experience in the restaurant industry or other high-intensity customer service industry
- Able to conduct trainings and demonstrate proficiency in all areas of the front-of-house functions like Host or Hostess, Busser, Server, Bartender, Head Waiter, Trainer and Take-Away
- Meet the minimum age requirement of 21 years of age.
- Able and willing to work a flexible schedule
- Previously certified in front-of-house functions
- Demonstrated leadership
Skills
Preferred- Restaurant Front of House
- Leadership
Behaviors
Preferred- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Key Supervisor
Bob Evans Restaurants -
Charleston, WV
Key Holder
SHOE SHOW INC -
Summersville, WV
Seasonal Key Holder
BoxLunch & Hot Topic -
Charleston, WV