Job Posting for Care Coordinator at Outreach Health
Job Description
As part of the Care Team, the Care Coordinator is one of the first to interact with clients and caregivers, creating a caring culture with exceptional service. As a Care Coordinator, you are a key contributor to scheduling optimization and utilization of hours which leads to client satisfaction and safety. Supports company initiatives by adopting new approaches, practices, and processes to deliver standards of excellence and operational excellence on a consistent basis. The Care Coordinator will build strong relationships with caregivers to create a positive environment where caregivers feel valued and supported. You will also assist in the collaborative coordination of care to reduce waste and inefficiency. We are proud to be named a Great Place to Work Certified Company for 2023!
Essential Job Functions
Maintain quality service by following Outreach Standard Operating Procedures to onboard new clients timely and ensure accuracy. This includes duties such as: accepts and coordinates referrals, client welcome calls, data entry into EHR (electronic health record), eligibility checks, and caregiver matching
Communicate effectively with referral sources to correct any client registration or authorization issues
Maintain clients’ EHR (electronic health record) by entering new information timely and accurately
Address client concerns timely and with empathy
Supports other members of the Care Team to provide the best customer service possible and creating an environment of trust and collaboration within the team
Follow Outreach Standard Operating Procedures to recruit and onboard caregivers, acknowledging the importance and impact of every detail. This includes duties such as: recruiting, interviewing, new hire paperwork, conducting reference checks, and coordinating orientation and training with Care Managers
Communicate with case managers, practitioners, and others as needed to facilitate client services and to ensure client continuity of care
Assist in the direction and coordination of quality control in service delivery
Monitor and manage caregiver master schedule(s)
Assist in the overall flow of paperwork and ensure accuracy, completeness, and timeliness
Assist with incoming and outgoing calls with kindness and professionalism
Monitor proper usage of Electronic Visit Verification (EVV) Reason codes, enters client visits, and runs checks and balances prior to submitting to payroll
Generate timesheets, ensures timely transmission to payroll, and reconciles billing
Compute, records, and submits initial billing, conducts all necessary research on outstanding billings, and re-submits outstanding billings timely
May reconcile A/R and A/P reports
May generate reports for use by Administrator and Care Team
Knows and follows Company policies and procedures with integrity
Conducts all communications in an honest and professional manner
Be a good steward of company resources, always striving to accomplish more with less and reduce fraud, waste, and abuse of funds
Be a positive influence in our community by providing excellent care and support
Respects clients by recognizing their rights; maintaining confidentiality and working tirelessly to earn and keep the trust of our clients
Commitment to Outreach Health’s mission and core values
Performs any other duties as assigned by the Supervisor
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Experience with EHRs as well as tracking and monitoring Electronic Visit Verification (EVV)
Local knowledge about and connections to community health care and social welfare resources are desirable
Compliance
The Care Coordinator is required to fully comply with applicable healthcare laws and statues (local, state, and federal) and Outreach Health policies and procedures. Must respect clients by recognizing their rights; maintaining confidentiality and work tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Outreach Health’s Mission Statement and Core Values.
Pay Range: $27k-$32k (pay is hourly)
Salary.com Estimation for Care Coordinator in Abilene, TX
$22,318 to $33,166
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