Homeowner Relations Manager

ABOUT OUTRIGGER HOSPITALITY GROUP For more than 70 years, Outrigger Hotels and Resorts has charted a journey of discovery – expanding from Hawai‘i to premier resort destinations including Fiji, Mauritius and Thailand. The privately held hospitality company invites guests to ‘Escape Ordinary’ with authentic Signature Experiences and the Outrigger DISCOVERY loyalty program. Outrigger’s multi-branded portfolio includes Outrigger® Resorts, OHANA Hotels by Outrigger®, Hawaii Vacation Condos by Outrigger®, Kapalua Villas Maui and Honua Kai Resort & Spa Maui while also managing select properties from top international hotel brands including Embassy Suites®, Best Western® and Hilton Grand VacationsTM. Find out more at Outrigger.com or visit @OutriggerResorts on Facebook, Instagram and Twitter. It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: The Homeowner Experience Manager is responsible for the successful management of the day to day needs of owners in the Outrigger Honua Kai Management rental program. These responsibilities will include providing information to current as well as potential owners, managing current and potential inventory of homes, as well as communicating with different types of owners via email, phone, and in person. The Homeowner Experience Manager will also assist the Business Development in achieving the goals of the department. This position will also manage the homeowner coordinator positions in the department with scheduling and daily duties. Ensures owner assets are inspected regularly and maintained at the AAA four diamond standard including maintaining asset data bases and photographic inventories. Will act as the key contact for all Outrigger Owner Agreements. Minimum Requirements Hospitality or Resort experience preferred and experience with home upgrades and coordination is a plus. Proficiency in Microsoft Excel is required. Must be able to assist, interact, communicate, and cooperate in a professional manner with owners, guests, associates, and partners in an efficient, professional and supportive manner.

Salary : $56,000 - $70,900