Client Scheduler - Remote

Over Hill & Under Hill is seeking Remote Employees to fill Client scheduler positions. A Client Scheduler is responsible for engaging with customers Their duties include answering phone calls, texts or emails from customers to answer questions, participating in meetings with the team to discover new communication and marketing tactics and maintaining expert knowledge about products or services to best help customers.

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AK, AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

We are hiring across the country!

ROLES & RESPONSIBILITY:

• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchases
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with a product or service
• Working with a team of CSRs and other departments to find appropriate solutions
• Serve clients by discovering their needs and planning accordingly
• Talk to vendors on behalf of the clients
• Ability to interact, communicate and negotiate effectively

Requirements:

• Must be 18 years of age
• legally authorized to work in the US.
• Excellent written and verbal communication skills.
• A passion for working with people and offering empathetic support with a positive attitude.
• Previous experience in customer service preferred, but not required.
• A familiarity with smartphones, tablets, PCs, laptop and/ or MAC

Skills

• Self-Motivated
• Internet savvy- Must know how to use the internet
• Communication Skills
• Microsoft programs

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver's License (Required)

Benefits:

• Health insurance
• Flexible Vacation Time
• Flexibly Schedule
• Fully-remote

Schedule:

• Flexible
• Evening and weekend hours optional

Supplemental pay types:

Bonus pay

Benefits:

• Flexible schedule
• Medical Insurance benefits available in most states
• Support team- we have a support team to help you grow in the company.
• Personal Website
• Daily Training Available
• fully-remote, work from home