What are the responsibilities and job description for the IT Support Engineer position at Overjet?
Overjet is a fast-growing VC-backed startup building the future of Artificial Intelligence-powered dentistry. We are solving the most challenging and promising problems in dentistry to improve care for millions of patients.
We’re seeking an IT Support Engineer to serve as the face of internal support for our employees, contractors, and vendors. As the face of IT, you will be the first person users meet and liaise with to get started at Overjet, and you will be the triage point between our internal constituents and paths of escalation.
Our ideal candidate will have a bachelor's degree in Information Systems with a minimum of 3 years of experience in an Information Technology role. You need to be proficient with macOS with experience in systems administration and triaging support. In addition, you will have excellent written and oral communication skills and understand patch management, identity and access management, and extended detection and response.
Responsibilities
- Handling ticketing and helpdesk requests, user onboarding and offboarding
- Addressing software, service, and access requests
- Training and support for all internal users
- Triaging support request from external users to internal team members
- Gather feedback from end users to continue to improve systems
- Oversee how all employee-assigned equipment is procured, provisioned, managed, and secured
- Identify and address personnel needs to support our practice, insurance, engineering, and corporate teams
Qualifications
- 3 years of experience in an Information Technology role
- Proficient with Okta, Google, or other centralized user management, SaaS / cloud-based software tooling
- Jamf or other remote macOS management, and vendor management
- Comfort working with geographically distributed partners and teams
- An exceptional ability to learn new technical skills and master new problem domains, along with the flexibility and desire to seek new challenges
- Outstanding customer empathy and collaboration skills
- A continual desire to inform, evangelize and educate others through strong written and verbal communications
Bonus
- Knowledge of GCP or other cloud platforms, Github, and Jira
- Experience working at a healthcare organization
- Knowledge of regulatory compliance frameworks: HITRUST, FDA, ISO 2700X, SOC 2
- BS Computer Science, Information Systems
- Certifications with Jamf, Okta, ITIL
