What are the responsibilities and job description for the Business Development Specialist position at Oxford Bank?
Job Summary
The Business Development Specialist will build and manage lifelong relationships with business clients, including membership banking and consumer clients, while demonstrating a genuine interest in their customers by asking questions to understand financial needs and priorities. The BDS will be a product knowledge expert and understand the functions of all lines of business at Oxford Bank. The BDS will present options to clients to make their banking easy, convenient, and ensuring the needs of the client always come first. The BDS is the primary manager for customer relationships, is empowered and responsible to ensure bank partners provide excellent service and solutions to help the customer reach their goals.
The BDS proactively contacts customers by phone to follow up on client satisfaction, build relationships, and address financial needs. Cultivating strong relationships by phone or in person will occur by recommending products, services and processing all transaction types with a special emphasis on assisting customers with more complex needs such as personal financial reviews, lending services, small business needs, investments, and retirement. The BDS has a genuine interest in learning and understanding client financial goals, both short and long term, and will recommend and/or implement solutions.
Primary Responsibilities
Customer Experience - put customers at the center of everything you do:
Support an environment that promotes value and success of team members and customers.
Display a friendly, positive attitude when serving both internal and external customers.
Focus on customer long-term financial needs.
Engage customers in meaningful financial conversations that include understanding what's important to them.
Inform customers of appropriate options available to help achieve financial goals.
Proactively follow up with customers on commitments, satisfaction, and ongoing financial conversations to build lifelong relationships.
Earn customer trust:
Demonstrate awareness and respect for customers' time by ensuring all interactions are efficient and accurate.
Follow all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect customers.
Resolve customer complaints and concerns:
Execute problem resolution steps in compliance with Oxford Bank protocols.
Listen carefully to customers, displaying empathy for any situation.
Take ownership of the issue and follow up to ensure the issue is resolved.
Sales/Market Development:
Develop, cultivate, and manage a consumer and small business client base while building and maintaining a continuously growing pipeline of prospects using the Oxford Bank sales process.
Actively work your market through outbound calls, networking, business cold calling including developing and maintaining a call plan, participating in joint calls, follow-up, and gaining the business.
Own Membership Value Plus banking product including soliciting Business Banking for prospects in your market from existing customers; presenting to groups of customers employees; coordinating personal banker participation on-site; and monitoring follow-up on same.
Responsible for at least four Membership Value Plus banking presentations per month
Business Development:
Focus on enhancing customer relationships through referrals.
Collaborates with other internal business partners to provide comprehensive solutions to customers financial needs.
Participate in at least four community activities per year to enhance the Banks image and develop additional business and referral sources.
Responsible for market research to identify new business opportunities, new prospects, and new ideas.
The Personal Banking Business Development Specialist will:
Be a leader in promoting our Service Environment - Build and promote the banks brand, drive sales, and promote overall ownership and accountability for improving the customer experience.
Be a sales leader in promoting our Product Environment to ensure growth - Lead by example through accountability, reward and recognize to drive outstanding sales and customer experience results.
Ensure our customers are extremely satisfied at every interaction.
Possess strong character and values:
Follow Oxford Bank Cultural Values (Core Values).
Exhibit a high degree of integrity, trustworthiness, and professionalism, all the time.
Manage risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements and audit procedures.
Embrace the opportunity to learn:
Learn the features, fees and benefits of products and services that help meet customer needs.
Seek opportunities for self-guided learning, and embrace coaching and feedback from fellow team members.
Work effectively with a diverse team:
Lead by example to create an inclusive and professional environment where all team members are treated with respect and diversity is valued.
Demonstrate genuine care for every team member, taking the initiative to assist others.
Participate in meetings and share ideas to help achieve team objectives.
Qualifications and Skills
Minimum two years sales experience required, including but not limited to, pro-active sales, cold calling, outside sales B2B, new business development, financial products, banking, etc
, not exclusive to banking but preferred.
Experience pro-actively marketing financial products or services to current or potential clients preferred.
Experience using consultative solution selling to align clients needs with a solution preferred.
Knowledge and experience with bank computer, core operating system requirements, compliance, and security preferred.
Basic PC skills to include working knowledge of Microsoft Office Applications, Word, Excel, Adobe, PowerPoint, and DocuSign required.
Excellent customer service and communication skills both written and verbal required.
Ability to work independently or ana team with strong organizational and planning skills required.
Minimum High School Diplomat/GED required.
Supervisory Responsibilities:
None. May assist with training new team members.
Physical Requirements:
Prolonged periods of sitting at a desk, standing and/or working on a computer.
This job description is not designed to cover or contain a fully comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change or be assigned at any time with or without notice.
This position will comply with all BSA compliance laws and regulations including the Banks BSA policy and procedures.
Additional Information:
Department: Personal Banking Reports to: Personal Banking Department Leader Travel:
Local / Oxford Bank office footprint
Classification: Non-exempt Employment Type: Full-time Supervises: None
