Inspector

The Oxford Collection of hotels is a rapidly growing, innovative and progressive organization that truly recognizes the value of its employees. We are looking to expand our exceptional team with talented, energetic individuals who embrace our values and are devoted to being second to none. We offer competitive pay and a robust benefits package (medical, dental, vision, 401k/profit sharing, PTO, and property discounts).

The primary responsibility of the Inspector is to ensure that the guestrooms are cleaned and sanitized meeting the Oxford Collection of hotels standards of cleanliness; and ready for guest accommodations while complying with the Oxford Collection of hotels safety standards / security procedures. This position is responsible for inspecting the Housekeepers’ work on a daily basis ensuring guest rooms are ready for occupancy for the guests of the Oxford Suites.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Guestroom Inspection (70%): This position inspects all rooms assigned to Housekeepers in his/her section of the hotel on a daily basis as they become available, informing Housekeepers of any deficiencies that need attention. Maintain inventory of guestroom and housekeeping supplies. Monitor Housekeepers progress throughout their shift, checking that Housekeeper carts are properly stocked (during and at the end of each shift), assisting with making beds, taking restaurant trays to the kitchen, vacuuming, distributing linen and terry, or other housekeeping duties to ensure daily production is met. Communicate ready rooms as soon as they become available. Return 5-in room coffeepots per day to the housekeeping office to be cleaned and replace them in the guestroom. Submit Maintenance reports / requests to the Maintenance Department. Assist the housekeeping management in the preparation of the standard of the week. Provide training to new employees and continuous, on-going training for all employees.
  
  Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
• Guest Relations (20%): Interact and acknowledge guests. Attend to guest complaints and requests regarding guestroom services and assure appropriate follow-up. Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
• Other (10%): Communicate effectively with all hotel staff to ensure smooth delivery of services.

COMPETENCIES

• Professional Appearance - Presents a professional and polished look
• Physical Skills – Demonstrates capability of performing physical work in a variety of conditions
• Detail Orientation – Is accurate and methodical when following processes and instructions
• Team Orientation – Works cooperatively with others, assisting voluntarily
• Customer Service – Understands and meets the needs of customers
• Time Management – Does most important, guest-related work first
• Stress Management – Exhibits self-awareness and self-control in pressure situations
• Company Character – Supports company vision and values

EDUCATION & EXPERIENCE

• High School Diploma or GED preferred
• Hospitality / hotel work experience preferred

JOB REQUIREMENTS

• Proof of eligibility to work in the United States
• Reliable transportation to and from work
• Ability to work a flexible schedule including evening, weekends and holidays
• Reliable and consistent attendance

PHYSICAL REQUIREMENTS

• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
• Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
• Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs both inside and outside in a variety of weather conditions

The Oxford Collection of hotels is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all candidates and employees without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to all terms and conditions of employment. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

All offers are contingent on preemployment screening.