What are the responsibilities and job description for the Technical Support Analyst position at PACCAR?
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF Trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
Division Information
Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids.
Position Summary:
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates and also provides customized financial services, information technology and truck parts related to its principal business.
We are looking for a high energy contributor who is willing to work in a dynamic, fast-paced environment and wants to make a significant difference for our business.
Job Functions / Responsibilities
- Identify, troubleshoot, and resolve hardware and software problems on Workstations and Laptops at multiple locations
- Represent Kenworth Division and Renton Division IT on global PACCAR IT projects, as assigned
- Work with IT Operations managers and teams to develop Kenworth PC/LAN strategy
- Manage assets, including asset inventory, topology, and related documentation and technical specifications
- Develop and maintain policies, procedures and associated training plans for system administration and appropriate use
- Communicate to different groups of audiences
- Support group permission assignments as request
- Identify automation solutions to develop efficient daily task and process
- Performs other duties as assigned
- Balance time between 2 divisions (Kirkland & Renton)
- Support deployed system(s)
Preferred Qualifications & Skills (Include Education)
- Bachelor’s Degree in Computer Science or related Technical Field
Preferred Qualifications & Skills
- Customer Service
- Independent worker
- Networking experience
- Computer Hardware and Software experience
- Audio Video support
- Strong Problem Solving
- Apple iPhone support
- Strong Scripting use
- SharePoint support
Why work for PACCAR/Kenworth?
Global Fortune 500 company with a wide array of growth and development opportunities.
Work alongside experienced goal-oriented colleagues recognized as experts in their fields.
Support and/or design the commercial vehicles of the future with a focus on emerging technologies such as electric and autonomous trucks
Medical, dental and vision insurance plans for you and your family.
Paid Time Off – vacation, paid holidays and sick leave.
401k with company match, AND a company paid pension plan after 5 years.
Tuition reimbursement for continued education – eligible after 1 year of service.
PACCAR's Comprehensive Benefits ( offered from time of hire through retirement for vested employees and their families. U.S. Salaried PACCAR employees, have a full range of benefit options) Including:
- Medical, Dental and Vision plan options
- Flexible spending accounts and health savings account
- 401(k) with dollar-for-dollar company match up to 5%
- Fully funded pension plan that provides monthly benefits after retirement
- 12 paid holidays, sick and vacation time
- Tuition reimbursement program
- Paid short-and long-term disability program
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
Additional Job Board Information
PACCAR promotes equal employment opportunities by implementing policies and practices that ensure employees and applicants are not discriminated against because of their race, color, religious creed, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, mental or physical disability, medical condition, genetic information, military or veteran status or other legally protected status. This applies to recruitment, selection, placement, promotion, termination, rates of pay, and other conditions of employment.
