Courier

This is a part-time Courier position located in East Longmeadow, MA, Monday - Friday, rotating shifts from 8:00 a.m. to 5:00 p.m. and 11:00 a.m. to 8:00 p.m. 

SUMMARY:

Responsible for picking up, transporting, and delivering samples and related items and completing appropriate forms and documentation.

ESSENTIAL FUNCTIONS:

• Picks up, transports and delivers samples, documents, materials and other items as needed.


• Reviews, completes and processes documents, databases, and related materials and information for sample pick up, transport and delivery.


• Prepares vehicle or truck for daily operations, including documents, safety, and related areas.


• Provides basic support in the application and assistance to staff and management regarding the transport of samples.


• Provides basic support researching issues and developing recommendations to resolve employee, management and related customer issues.


• Assists with ensuring compliance with applicable laws, rules and regulations; receives guidance and direction or escalates when required.


• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.


• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

High school diploma or equivalent; experience in related work is preferred; OR an equivalent combination of education, training and experience.

Required Certificates, Licenses, and Registrations:

Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

• Valid Driver's License.

Required Knowledge and Skills

Required Knowledge:

• Sample pick up, transport and delivery principles, practices and techniques.


• Understanding of the daily administration of sample deliveries.


• Customer service principles and practices.


• Safe driving principles and practices.


• Ability to learn applicable organizational policies and procedures.


• Computer applications and systems related to the work.


• Principles and practices to serving as an effective project team member.


• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.


• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Safely operating a motor vehicle.


• Providing customer service.


• Operating in both a team and individual contributor environment.


• Applying and explaining organizational policies and procedures.


• Maintaining databases, forms, documents and related informati0n.

• Using initiative and judgment within established department policies and procedures.


• Using tact, discretion, and prudence in working with those contacted in the course of the work.


• Performing effective oral presentations to groups and peers and the department.


• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.


• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.