Server

We are looking for Servers that believe in treating a Guest with first class services in a hospitable atmosphere! The Pacific Catch, Inc. family strives to attract, nurture, and retain exceptional individuals who embrace and live out the company’s Core Values, Hospitality Standards, and Team Member Standards in all their work activities and interactions with Guests and fellow Team Members. Join us at our San Mateo location!!!!

OVERVIEW

Perform your duties with a smile and in a professional manner, while proactively assisting fellow Team Members as needed and as directed by the Management Team.

REPORTS TO

• General Manager

SCHEDULE

This is a part-time, hourly, non-exempt position. Hours may be different every week and schedules are not set or guaranteed

REQUIRED ATTRIBUTES

• Completion of our RBC program to be certified to handle alcohol and perform your job duties.  
• Punctual, strong work ethic and commitment to excellence. No history of attendance or reliability issues with former employers.
• Ability to consistently maintain a positive, friendly attitude. Ability to smile during busy and potentially stressful times. Energetic, outgoing, and naturally hospitable personality.
• Good communication skills (reading/writing) and ability to work well with others.
• Excellent basic math skills and the ability to operate a POS system. Ability to accurately handle cash and all financial transactions.
• Embraces all Pacific Catch’s Core Values, Hospitality Standards, Safety Standard and Team Member Standards. Follows all Pacific Catch policies and standards, as described in the Pacific Catch Team Member Handbook.
• Presents positive first impression along with professional image. Impeccable, high personal standards for dress and grooming (i.e., hair, facial hair, fingernails, etc.), and wear appropriate professional attire, and slip-resistant shoes.
• Adaptable, flexible, and able to manage a heavy section. Ability to prioritize well and remember all guest requests.
• Exceptionally reliable, responsible, honest, and focused on always supporting the team.
• Openness to constructive feedback and being coached/mentored.
• Openness to being cross trained in multiple restaurant positions
• Per business needs, you may be asked to perform other related duties
• High school education required.

 KEY RESPONSIBILITIES

• Arrive on time, in proper uniform ready to work.
• Follow all company safety guidelines to the highest level. Face masks and gloves to be always worn while working at any Pacific Catch, Inc. restaurant(s).
• Inform Supervisors of any immediate symptoms if you are feeling ill
• Wash hands before and throughout shift, and always between prepping orders.
• Be the face of Pacific Catch: introducing the menu, inviting the guests in, and helping them navigate ordering, making sure orders are fulfilled quickly and hospitably.
• Polite and prompt interaction with guests: greeting, explaining menu, proactively making specific suggestions for food and beverage, taking orders, processing sales and financial transactions, and managing guest issues. Up-sell whenever possible.
• Complete assigned opening side work as described in Server Guide, and as directed by manager.
• Verify chalkboard fish and specials with kitchen. Edit chalkboards appropriately and distribute throughout the restaurant.
• Inform guests of our Daily Specials.

• Serve beverages and appetizer in timely manner (within five minutes).
• Maintain tables by checking back (within the first couple bites for each course) with guests and being present (ask about drink refills or alcoholic beverages).
• Efficiently maintain your guest’s table throughout the meal. Clear chopstick wrappers, dirty napkins, dirty glasses, dirty dishes, and dirty silverware, as necessary.
• Always keep the restaurant clean and presentable (i.e., pick up garbage from floor, wipe-up water, or liquid immediately from the floor). Never walk past trash on the floor without picking it up.
• Exercise care with all utensils, china, glassware, and equipment to minimize breakage.
• When guests are finished eating and table is clear, offer specific desserts and coffee or tea beverage.
• Present the check only after the guests have confirmed they do not want anything else.
• Run guest check in timely manner (within two minutes), making certain to include all the items that your guests received on their check.
• Sincerely thank the guest with a smile when they are leaving.
• Stay organized and do not lose receipts of guest credits cards. You are accountable for the checks you collect.
• During any down time, assist other team members, fold, or roll napkins, stocking server stations, running food, etc. In short, stay busy always doing something productive.
• At the end of shift, complete side work as described in Server Guide, and as manager directs.
• Prior to checkout, verify accuracy of tips and ensure that all your tables are settled.
• Checkout with the closing server and manager on duty.
• Distribute tip-outs to supporting staff according to company standards.
• Read all notices and memos directed to FOH/serving staff.
• Report all tipped income.
• Adhere to all safety and sanitation procedures. Practice safe food handling to prevent cross contamination.
• Take breaks according to California State Law and Pacific Catch policy being sure to notify managers of impending break requirements.
• Notify management of any comments, suggestions, or complaints from any guest.

PHYSICAL

• Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.
• Must be able to reach, bend, stoop and frequently lift up to 35 pounds.

Maintaining our Team Members and Guests safety is of the utmost importance to Pacific Catch, Inc.