Clerk

Minimum Starting Rate: $16.11 per hour

Type of Program:  Outpatient Adult, Child, & TAY, FSP Child, PEI Child
Population:  Child / TAY / Adult

Who We Serve:

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families. Our diverse staff provides culturally and linguistically relevant services in over 22 languages to our region’s culturally and ethnically diverse populations. We provide services in 18 counties across California.

Who We Are:

 Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Its team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally-responsive, trauma-informed, research-based services for individuals and families from birth to older adults. The agency offers services in 18 counties including Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura.

POSITION SUMMARY:

This position provides program and site support in compiling, filing, and maintenance of client records / charts in a secured, confidential manner; processes all requests for release of information from client charts; meet and greet clients and act as front office personnel. Other administrative duties include photocopying, mailroom activities, and all telephone switchboard activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Compiles and maintains clients’ charts. Performs clerical tasks related to the maintenance of all client medical records.
• Protects the security of clients’ charts to ensure that confidentiality is maintained.
• Pulls consumer records for daily appointments, returning records and files to their proper file location.
• Files items sequentially in client chart according to established filing system accurately and promptly.
• Maintains all charts in such a way that authorized staff can easily locate items.
• Processes all release of information requests in a timely and efficient manner ensuring that all releases of information are in compliance with the request, authorization, clinic policy and HIPAA regulations.
• Uses the Clinics’ record storage procedures, input indexing data into the authorized record storage and retrieval system in a timely and accurate manner.
• Prepares charts for transfer to storage following Clinics procedures.
• Meets and greets clients, schedules their appointments with their doctors, and keeps track of all appointments and follow-up.
• Maintains client financial folders up to date and file medical eligibility. Enters prescriptions into PAT’s system. 
• Provides clerical support services to clinical staff.
• Assists in the completion of intake paperwork for new clients including assisting new intakes with their financials.
• Processes and distributes all incoming and outgoing clinic mail daily.
• Functions as part of an Agency support services team and provides clerical support coverage at other programs and locations as requested.
• Performs other duties and work projects as assigned.

EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS

• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
• Demonstrated computer skills and working knowledge of Office applications to be able to do light data entry.
• Basic knowledge of general computer equipment (keyboard, monitor and printer features).Excellent customer service skills.
• Display good written and communication skills.
• Ability to handle multi-lined telephone system.
• Bilingual in site specific language preferred.
• Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy (if driving two or more times per week on company business) OR if driving is not required, demonstrated ability to use public transportation or other means to travel between sites, if requested. 

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Candidates are required to show proof of full vaccination (including Booster) to begin work. Candidates who are partially vaccinated, cannot begin work until they are fully vaccinated and waited fourteen days post second vaccine. 
 Unvaccinated May Not begin work until:
 - Received one Johnson & Johnson or two Pfizer or Moderna and waited 14 days past the last vaccine.
 - Pfizer second dose – taken after 21 days = can start after 35 days from 1^st dose
 -Moderna second dose – taken after 28 days after first dose = can start work after 42 days from 1^st dose 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the Los Angeles Fair Chance Initiative for Hiring.

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.