Resident Service Coordinator

PACIFIC HOUSING, INC. – Job Description

HUD – Resident Service Coordinator – reports to Resident Service Manager

Resident Service Coordinator

Full time - 40 hours M - F

The Resident Service Coordinator will provide service coordination, assessment, case management, advocacy, and linkages to seniors and adult residents with disabilities living at Briarwood Manor Apartments. The Service Coordinator will establish linkages with agencies and service providers in the community who serve seniors and people with disabilities.

Responsibilities:

• Provide intake, assessment and referral services for seniors and adults with disabilities;
• Provide ongoing case management for those individuals who need this service in order to link with and utilize existing community resources;
• Establish and maintain linkages with service providers in the community;
• Provide or coordinate educational sessions for residents about the resources available to them within the broader community;
• Monitor the ongoing services that are delivered to residents by community providers to assure that they are appropriate and that the resident is progressing;
• Develop and implement individual service plans for each resident who receives ongoing case management;
• Maintain accurate, timely, and confidential documentation on all clients served;
• Organize volunteer support programs for residents;
• Assist residents to develop informal support networks with family, friends, and other residents;
• Educate other staff and property management team about the needs and services available for seniors;
• Coordinate outreach as needed for the senior nutrition program, senior exercise program and other classes provided;
• Develop and maintain an on-site resource guide of service providers available to the residents;
• Serve as an advocate for residents to insure that they receive all services for which they are eligible;
• Work collaboratively with the quality assurance staff to assure that program outcome measures are met;
• Provide monthly input ex: , statistics, number of clients served, center activities/classes to the Quality Assurance and Managing Director of PHI;
• Attend monthly quality assurance team meetings to ensure that program outcome measures are met;

Other Skills:

• Working knowledge of Federal, State, and local laws and requirements related to elderly and disabled programs, as well as non-governmental networks related to geriatric services ex: Meals-on-Wheels, disability counseling, and local Agencies on Aging.
• Understanding of the physical, mental and social changes associated with elderly and disabled populations, including cognitive impairments, medication/substance abuse, fraud/violent crime awareness and self-protection, and dealing with death and loss.
• Demonstrate working knowledge of supportive services for senior citizens and adults with disabilities available in the local community.
• Demonstrate ability to advocate, organize, problem solve, and obtain results for seniors.
• Computer literacy Microsoft Office and case-management software.
• Excellent oral and written communication skills.
• Ability to work flexible hours, including occasional evening or weekend work, as the position may require.

Qualifications:

• The ideal candidate for this position has a minimum of three to five years of experience in social service delivery with an interest in senior citizens and people with disabilities.
• Some college education or bachelor’s degree - preferably in early social work, or other human services field.
• Has a clean DMV record.
• Is capable of clearing a national criminal background check, including fingerprint scans.
• Has at least two years of acceptable work history.

Reports to the Resident Services Manager and participates in the development and implementation of organization-wide policies and programs that will contribute to its overall success.

Emma Meyers – Resident Services Manager and Recruitment Specialist

916-638-5200

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location