Payment Specialist

Work Schedule: Full-time; Monday – Friday, 8am – 5pm.

General Description: The Payments Specialist performs general cashiering, cash management, daily banking and third party reconciliation duties for PLU. Responsible for monitoring banking, processing student account payments, department deposits and scholarship payments. Reconciling and monitoring the university’s online payment processor and payment plan provider. This position also supports the Student Account, Accounts Payable and Accounting areas. Reports to the Director of Financial Operations.

Essential Functions and Responsibilities:

• Daily monitoring of all bank account transactions including providing daily reports to the AVP for Finance, Accountants and the Director of Financial Operations.
• Monitor and reconcile the university’s third party payment processor.
• Monitor and reconcile the university’s payment plan provider.
• Reconcile Pre-Travel and Expense accounts in the university’s ERP system.
• Issues expense and event advances as well as cash reimbursements.
• Apply payments to student accounts.
• Process outside scholarship payments.
• Process departmental deposits.
• Manage the Parent Financial Agreement process.
• Monitor and release student account and NSF holds.
• Process credit card refunds.
• NSF processing and monitoring.
• Answer student, parent/guardian and internal department questions regarding student accounts, payment plans and general payment related questions.
• Provide support to various areas of the Office of Financial Services including fielding calls and in-person questions at the main desk.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent customer service and communication skills, both verbal and written.
• Ability to work in partnership with other university departments.
• Money handling experience.
• Ability to work independently, as well as with a team.
• Knowledge and commitment to diversity, equity and inclusion.
• Ability to set priorities, manage details and multiple responsibilities.
• Knowledge of Microsoft Office (Word, Excel, etc).
• 10 key by touch.

Required Qualifications:

• 1.5 years of customer service. Education can substitute for some experience.
• Experience in accounts receivable and/or cashiering.
• High school diploma or GED.
• Finalist applicants must satisfactorily complete pre-employment background and credit checks.
• Willingness to become a notary at the cost of the university.

Preferred Qualifications: Bank related experience as a Teller or Customer Service Representative.