Associate Director - Local Market Area

Company

Pacific Program Management (PPM) provides clients the leadership and management oversight of their work space strategy, space development, and space transitions for their people and business across the U.S. and Internationally.

PPM is a fast-growing, real estate project and program management firm that helps companies reimagine their workspace to enable the potential of people through a personalized, resourceful, and connected approach. Our people-centric ethos guides everything we do to create, implement, and operationalize customized workplace strategies to help clients achieve their business goals. Delivering an integrated solution through our three service lines of: Work Space Consulting, Capital Project Management, and Transition and Relocation Management, PPM gives clients the confidence to focus on what they do best.

People are at the heart of everything we do. We believe in building savvy, diverse teams that thrive in fast-paced, collaborative, agile and fun environments. Every member of the team has an integral role to play and has a direct impact on our future success, as well as the success of our clients and partners. Diversity to PPM means having a team that represents our communities and the clients we serve. Our people have different backgrounds and histories, experiences and expertise, and perspectives and opinions. We are not one piece of fabric, but many different pieces of fabric seamlessly stitched together. Our teams embody our STIHL values of Service, Trust, Integrity, Honesty & Leadership in our everyday actions, and our culture thrives on our balance of care with accountability. We are One PPM.

While we are committed to achieving success for our clients, we are also committed to our communities - and each other. With a company commitment to donate 1% of all revenue to non-profits serving communities where we work, our team regularly participates in philanthropic events and volunteerism. And in everything we do, we have fun! Because we recognize the mission of reimagining the potential of people starts with reimagining our own.

Key Company Info

• Founded in 2009 to provide value driven outcomes, and impeccable service to our Partners (Clients) and People in a personalized, resourceful and connected relationship
• Our diverse team of over 150 People allows for us to connect and build trust with a diversity of Clients and Communities
• Our Vision is to be the Partner of choice anywhere we can provide high quality outcomes and experiences with sustainable growth
• Our Mission is to continue to grow and help improve our people, partners and communities helping them define and guide them to greatness
• Our core PPM values are: Service, Trust, Integrity, Honesty, & Leadership.
• Our priorities and decision-making start with our People and Partners (Clients) followed by PPM Performance

We believe in building great teams that thrive in a collaborative and welcoming environment. Our approach is entrepreneurial and scalable, with the highest level of quality and professionalism. We balance care with accountability.

Job Summary

The Associate Director (ADIR) – Local Area Management (LMA) role is responsible for leading the team for their location or region including team leadership, business development, informing strategy, and P&L management. The ADIR supervises a team of Senior Project Managers, Project Managers (PM), Assistant PMs, and Project Coordinators. This role functions as a “player / coach” with an ability to know when to pull up to be strategic and big picture and when to dig deep into the tactics and operations. This individual has an ability to communicate clearly with all parties involved in a project, including key stakeholders, internal customers, team members, and vendor partners to lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. This role must be a seller doer, meaning this role includes business development and a focus on expanding the current and future client opportunities.

Key Responsibilities

• Responsible for LMA Team’s People, Partners & Progress business planning & strategy.
• Lead, manage, and develop a team of project managers locally and throughout designated geography of responsibility.
• Execute projects with an expectation of time being 60% billable.
• Responsible for identifying and developing key program processes and strategies to deliver successful projects.
• Fosters client relationships leading to introductions to PPM and potential opportunities for work; participates in local industry events, networking and memberships.
• Participates in client interviews for the local LMA and Business Unit as required by the LMA leader and business development team.
• Supports pursuits for the LMA region and local Business Unit. Creates proposal materials, schedules, scopes of work and fees related to projects and existing client contract additional services.
• Responsible for developing and managing scope, schedule, and budget for overall portfolio of projects and tracking/providing support for all project issues and resolutions.
• Develop and maintain complete knowledge of vendor services and capabilities, processes, and deliverables.
• Provide measurable and timely response to client and team inquiries and concerns.
• Partner with senior leadership in setting 1 & 3 year goals tailored to the LMA Team.
• Co-lead Client & Partner development along with the Sales team.
• Co-lead People recruitment along with the Recruiting team.
• Coordinate with PPM Corporate on the implementation and tracking of LMA Team training.
• Integrate work with other groups to provide personalized & scalable solutions for clients.
• Responsible for LMA Team’s yearly budgeting and P&L.
• Responsible for scaling LMA Team to support client requirements in region.
• Lead the development of our people and relationships with existing client partners in region.
• Actively seeks out ways to help recruit and retain top team members.
• Role model for accountability & responsibility.
• Engage with the business community through industry organizations and community service.
• Represent PPM’s core STIHL values, and company mission.
• Is an excellent communicator and facilitator of key information.
• Lead the continuous development of lean best business processes and practices.
• Support business development to gain new clients and renew existing clients.

Experience/Training/Education/Certification

• Bachelor's degree (BA/BS/BEng/BArch) preferred.
• 7 years of relevant experience specifically commercial real estate project management.
• Experience with new construction and Tenant Improvements of 20K SF – 1 M SF.
• Project Management Professional (PMP) and/or Certified Construction Manager (CCM) a plus.
• Historical focus on Commercial Real Estate Project Management.
• Experience leading and managing a team of project managers.
• Experience with and responsibility for business budgeting and P&L.
• CRE Industry group engagement / leadership.
• Prefer strong experience working for Professional Services firms.
• Proficiency with industry standard business platforms such as MS Office Suite & MS Project.
• Strong written and oral communication skills.
• Client relationship management experience.

Physical Requirements

• Travel to and from client sites or PPM sites as needed.
• Must be able to safely access construction sites.
• The person in this role needs to be able to occasionally lift up to 25 pounds.

EEOC

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Salary : $175,000 - $190,000