IT Director - PACE

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age. Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. Provide strategic direction and oversight for all aspects of Information Technology (IT) for the PACE (Program of All-Inclusive Care for the Elderly) program. This includes procurement, implementation, operational management, and vendor management of all PACE systems to include electronic health record, IT infrastructure, systems, integrations, data management, security, and compliance. This role plays an important coordination role, working in close alignment with other IT departments for specific systems, while also leading the selection and implementation of PACE specific systems. Lead and manage a team of IT professionals to support the PACE program's operations, quality, and growth. Collaborate with internal and external stakeholders to ensure IT alignment with the PACE program's goals, standards, and regulations. Essential Responsibilities: Develop and execute the IT vision and roadmap for the PACE program, ensuring alignment with the PacificSource's overall IT strategy and business objectives. Manage the design, procurement, implementation, and maintenance of IT infrastructure in partnership with PacificSource IT. This includes systems, and applications for the PACE program, including network, servers, devices, telehealth, electronic health records, enrollment, billing, transportation, scheduling, and reporting. Coordinate with other IT departments where necessary to ensure seamless integration and management of systems for the PACE program. Ensure IT compliance with PACE program's regulations, policies, and procedures, as well as federal, state, and local laws and standards, such as HIPAA, and CMS. Establish and monitor PACE IT performance metrics, service level agreements, and quality assurance for the PACE program, ensuring high availability, reliability, and security of IT systems and data. Manage the PACE IT budget, resources, and vendors for the PACE program, ensuring cost-effectiveness, efficiency, and quality of IT services and products. Lead, coach, and develop a team of IT professionals, fostering a culture of collaboration, innovation, and customer service. Build and maintain strong relationships with internal and external stakeholders, such as PACE program staff, participants, providers, partners, regulators, and vendors, to ensure IT alignment and integration with the PACE program's needs and expectations. Stay abreast of emerging technologies and best practices in IT and PACE program domains. Evaluate and recommend solutions to enhance IT capabilities and performance for the PACE program. Responsible for oversight, management, development, implementation, and communication of department programs. Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports. Develop annual department budgets. Monitor spending versus the planned budget throughout the year and take corrective action where needed. Coordinate business activities by maintaining collaborative partnerships with key departments. Responsible for process improvement and working with other departments to improve interdepartmental processes. Utilize lean methodologies for continuous improvement. Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities. Actively participate as a key team member in Manager/Supervisor meetings. Actively participate in various strategic and internal committees to disseminate information within the organization and represent company philosophy. Supporting Responsibilities: Meet department and company performance and attendance expectations. Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 10 years of progressively responsible IT leadership and management experience in a health care or PACE program setting, including minimum of 5 years of experience in IT strategy, planning, and budgeting. Education, Certificates, Licenses: Bachelor’s degree in Computer Science, Information Systems, Health Informatics, or related field required. Master’s degree preferred. IT certifications such as PMP or ITIL preferred. PACE program experience preferred. Epic Certification in one or more modules, and experience working with Epic Systems in a healthcare setting is highly desirable. Knowledge: Expert-level knowledge and experience in IT infrastructure, systems, and applications for health care or PACE program operations, such as electronic health records, network, servers, devices, telehealth, logistical systems, enrollment, billing, mobile devices, and reporting. Advanced knowledge and experience in coordinating and collaborating with other IT departments to ensure seamless integration and management of systems for the PACE program. Expert-level knowledge and experience in IT compliance, security, and risk management for health care or PACE program regulations, policies, and standards, such as HIPAA, CMS, and NCQA. Advanced knowledge and experience in IT performance management, service delivery, and quality assurance for health care or PACE program systems and data. Advanced knowledge and experience in IT budgeting, resource management, and vendor management for health care or PACE program services and products. Advanced knowledge and experience in IT leadership, team development, and stakeholder management for health care or PACE program domains. Working knowledge or familiarity with emerging technologies and best practices in IT and PACE program domains, such as cloud computing, data analytics, artificial intelligence, and interoperability. Ability to communicate effectively and persuasively with a variety of audiences, such as senior management, PACE program staff, participants, providers, partners, regulators, and vendors, using oral, written, and presentation skills. Ability to analyze complex problems and situations and develop and implement effective and innovative solutions. Ability to plan, organize, and execute multiple projects and initiatives, and manage competing priorities and deadlines. Ability to lead, coach, and motivate a team of IT professionals, and foster a culture of collaboration, innovation, and customer service. Ability to adapt to changing business and IT environments and embrace continuous learning and improvement. Competencies Authenticity Building Organizational Talent Coaching and Developing Others Compelling Communication Customer Focus Empowerment/Delegation Emotional Intelligence Leading Change Managing Conflict Operational Decision Making Passion for Results Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 20% of the time. Skills: Accountable leadership, Business & financial acumen, Empowerment, Influential Communications, Situational Leadership, Strategic Planning Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: We are committed to doing the right thing. We are one team working toward a common goal. We are each responsible for customer service. We practice open communication at all levels of the company to foster individual, team and company growth. We actively participate in efforts to improve our many communities-internally and externally. We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times. PacificSource is anything but a typical health insurance company. Founded in 1933, we’re an independent, not-for-profit organization that puts our members, and their communities first—across Idaho, Oregon, Montana, and Washington. It's our 1,900 employees who make it happen: promoting health equity and partnering with providers to deliver better access to optimal, affordable care. So yes, with PacificSource, you get to do great things. In our effort to put members first—more than 600,000 of them—initiative, commitment, and hard work are supported and rewarded with excellent benefits, competitive wages, and opportunities for personal growth and advancement. Benefits: Flexible telecommute policy, medical, vision, and dental insurance, incentive program, paid time off and holidays, 401(k) plan, volunteer opportunities, tuition reimbursement and training, life insurance, and options such as a flexible spending account. We love our common purpose. Empowerment, flexibility, and sharing success make for a great place to work. Here’s what else we feel good about: A mission with a real sense of shared values Competitive wages and outstanding benefits, including telecommuting Opportunities for learning development and career advancement Organizational leadership style rooted in servant and transformational leadership A commitment to support the communities we serve A belief in the importance of work-life balance July 24: Idaho Department of Labor Hiring Event, 1-4p (11311 W. Chinden Blvd, Boise, ID) July 24: Veteran Stand Down, 10a-2p (8495 Crater Lake Highway, White City, OR) August 10: Eugene Pride Festival, 10a-7p (200 Day Island Road, Eugene, OR) August 21: Portland Diversity Fair, 11a-3p (1000 NE Multnomah, Portland, OR) August 27: Idaho Business League, 10a-2p (2900 W Chinden Blvd, Garden City, ID) September 11: Veteran Stand Down, 9a-4p (685 Court St., Salem, OR) September 12: Veteran Stand Down, 10a-2p (127 NW Broadalbin Street, Albany, OR) September 27: Veteran Stand Down, 9a-4p (796 W 13th Ave, Eugene, OR) November 1: Veteran Stand Down, 10a-2p (7553 NW Quatama Rd, Hillsboro, OR) PacificSource is an equal opportunity employer and a company that loves helping people. We work with our employees to understand their goals, and provide training, individual development, and career advancement opportunities to help them achieve just that. In 2023 alone we had 407 internal promotions! Top Workplace 2024 USA | USA Today Certified Age Friendly Employer, 2023 | Age Friendly Institute Top Workplace 2023 and 2022 for Idaho | Idaho Press Top Workplace 2023 and 2022 for Oregon and SW Washington | The Oregonian #4 Healthiest Employer of Oregon 2021 | Portland Business Journal Healthy Worksite 2021 | Design Coalition in Montana PacificSource is an equal opportunity employer. Click here to review our AAP Policy Statement. If you have questions about working at PacificSource or need help with your application, please email HRrecruiting@PacificSource.com.