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Essential Duties and Responsibilities:
- Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region. This position requires previous experience in a non-emergency transfer market. Extensive experience managing relationships with hospitals and other healthcare organizations is required.
- Coordinates the delivery of exceptional emergency medical service treatment and healthcare facility relationships with the regional community outreach coordinator.
- Maintains direct oversight and responsibility for the operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.
- Leads the Pafford Mission, Vision, Values & Promise
- Directly manages schedule II and IV medications, ensures accountability, and performs medication reconciliation.
- Performs periodic operational and clinical audits as necessary.
- Ensures the maintenance and cleanliness of all facilities, vehicles and equipment, follows 5 Daily Directiives
- Prepares and submits various reports as required by local, state and federal government, oversees filing and maintenance of reports, records and other documents as necessary.
- Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to enhance and maintain knowledge of trends and developments within the industry.
- Oversees, guides, and mentors field employees in the performance of their duties, leads daily operations.
- Supports and promotes Pafford EMS culture throughout operation.
- Recommends budgetary needs for the operation and provides justification for the budgetary needs.
- Acts as front-line point of contact during public relations events.
- Acts as Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies).
- Stays active and engaged in local emergency management planning committees and regional emergency management agencies.
- Develops and maintains positive relationships with community (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.).
- Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.
- Administers the first steps of coaching in the progressive disciplinary action model, as needed in compliance with defined company policies, procedures, and directives.
- Maintains strict compliance with all Pafford Policies & Procedures.
- Maintains strict compliance with all rules and regulations set forth by the state and federal programs.
- May perform related duties or task as assigned.
- Is a Pafford brand ambassador that fosters and promotes a positive, non-biased culture, employee engagement and retention.
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Education and/or Work Experience Requirements:
- Five (5) years of progressive work experience as a Paramedic in emergency services, and previous FTO experience
- Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
- Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Leads by example, Leads the Pafford Mission, Vision, Values and Promise
- Leads professionalism, respect, and non-bias leadership
- Excellent computer proficiency (MS Office – Word, Excel and Outlook).
- Excellent people leader, trainer, and ability to coordinate EMS employees and work schedules
- Proficiency with computers, road safety software, UKG, Image Trend, and related programs and applications preferred.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Must have demonstrated experience working with a team of community outreach staff to maintain healthcare facility contracts.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Applicants must live within Harrison County or no more than 45 minutes from an ambulance station.
- Meets KPI goals; PCR completion, employee retention %, chute time average, response time average, and unscheduled overtime % goals
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Physical Requirements:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
- Must be able to lift and carry up to 50 lbs.
- Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
- Must be able to talk, listen and speak clearly on telephone.
- Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading.
NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.
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