Lead Server

Description

Essential Job Functions: 

• Provides formal training for all servers to provide a great experience for all residents and guests. 
• Establishes and assigns side work responsibilities for each section, by meal period. 
• Inspects to ensure quality and accountability. 
• Provides a great experience for all residents and guests. 
• Ensure that all food & beverage venues in the dining room are clean and well maintained for all aspects of service; including tables and chairs that are set in a uniform and consistent manner. 
• Ensure that all residents and guests are greeted promptly as they enter the Dining room or Lounge areas. 
• This position will provide excellent and timely customer service to all residents and guests. 
• Pre-open review for Pre-meal line up for Dining Room is conducted prior opening includes but not limited to: 

1. The daily menu and specials. 
2. Personal presentation is in accordance with standards for uniforms and grooming. 
3. Inventory stock ready.
4. Resident special needs and concerns. 
5. Daily Service Training Points. 

• Prepares food items and serves food to residents within scheduled timeframe. 
• Recognizes performance issues and provide staff with corrective solutions. 
• Cleans and maintains a neat, safe working environment including the kitchen and food service areas. 
• Ensures servers follow sequence of service for each resident and guest. 
• Attends and participates in required meetings and trainings. 
• Complies with state sanitation codes. 
• Maintains inventory control, places food/supply orders with kitchen, verifies that items are received appropriately and restocks dining room supply shelves/closet. 
• Reports problems, concerns, issues observed with food or beverage service and communicates them appropriately. 
• Observes changes in resident status, needs, or preferences and communicates with appropriate team members. 
• Records resident information as required. 
• Avoids loss, breakage, and waste of supplies and equipment. 
• Adheres to procedures for fire, life, safety, disaster, security, worker safety and other emergency procedures. 
• Adheres to and conveys philosophy of supporting dignity, privacy, independent, choice, individuality, and a home-like environment for residents. 
• Maintains the quality of food prepared and samples the food to ensure the quality of the food served to the residents. 
• Performs other tasks/duties as assigned.

Requirements

QUALIFICATIONS:

• High school diploma or equivalent. 
• Prior experience in dining room and food prep preferred. 
• Prefer prior experience in a commercial kitchen environment. 
• Requires attention to detail and ability to follow instructions. 
• Demonstrates basic computer knowledge and ability with an aptitude to learn company applications. 
• Has compassion and a special interest in working with the senior population. 
• Ability to work a flexible schedule, including weekends, holidays, and overtime to meet the requirements of the position. Either by personal coverage or delegation to ensure staffing needs are met.  
• Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and other community staff. 
• Ability to creatively problem-solve in both resident care and employee management. 
• Maintains clean, neat, comfortable, safe environment for residents, staff, and visitors. 
• Current First Aid and CPR. 
• Pass a Criminal Background and fingerprint check. 
• Meets all mandatory health requirements by state regulations Lead Server Job Description. 
• Ability to work independently (with minimum supervision). 
• Maintains current Food Handlers card Maintains a current OLCC permit.
• Must have strong understanding of the English language sufficient to read and write.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand. 
• Environment Condition – must be able to perform work both inside and outside 
• Sit – sit infrequently 
• Lift - constantly 0-10 pounds, frequently 11 – 50 pounds
• Carry - constantly 0-10 pounds, frequently 11 – 50 pounds
• Push - constantly 0-10 pounds, frequently 11 – 50 pounds
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available. 
• Bend – must be able to bend at the waist, knees, hips and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more. 
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less. 
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more. 
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more. 
• Sensory Vision – must be able to read clearly with or without corrective lenses. 
• Hear - Must be able to hear telephone audible alarms.