Field Service Technician

As a recognized and trusted business advisor to end users and sales partners, Palmer Hamilton customers rely on our dynamic, proud, and dedicated team of over 200 to provide turnkey, tailored, and design-forward spaces that enhance student engagement and collaboration helping schools deliver world-class education outcomes.

Our welcoming and respectful culture provides the foundation in which we are proud to offer the most diverse and highest quality products and services available in the industry.

Palmer Hamilton and its PH Design division primarily serve the K-12 education market focusing on food court and other learning spaces. Via it’s PHabLAB and INVENTORCLOUD divisions, it provides turnkey makerspaces and project-based learning resources for STEM / STEAM education. As of 2020, Palmer Hamilton officially established Hamilton Manufacturing Services, a wholly owned subsidiary that provides OEM services to customers across a multitude of industries.

The Field Service Technician (Tech) is responsible for providing on-site support, product installations, maintenance and service on cafeteria tables and related products, primarily for the K-12 educational market.

Key Responsibilities:

• On-Site Support: Traveling to customer locations to provide technical assistance, installations, repairs, or scheduled maintenance.
• Customer Service: Interacting with customers to understand issues, explain repairs, and provide guidance on product operation and maintenance.
• Documentation: Maintaining detailed records of repairs, maintenance activities, parts used, and generating service reports for customers and internal use.
• Training & Support: Providing training to customers or users on product operation, maintenance, and basic troubleshooting.
• Testing & Quality Assurance: Conducting tests, inspections, or preventative maintenance to ensure equipment functionality and compliance with safety standards.
• Inventory Management: Managing parts and supplies inventory needed for repairs, ensuring adequate stock levels.
• Remote Support: Offering remote guidance or support to customers or other technicians in troubleshooting technical issues.

Position Expectations:

• Technical Proficiency: A strong grasp of the product being serviced, including troubleshooting skills to quickly identify and resolve issues.
• Customer Focus: Prioritizing customer satisfaction by effectively communicating, providing timely service, and ensuring a positive experience during on-site visits.
• Problem-Solving Skills: The ability to analyze problems, adapt to unexpected situations, and devise effective solutions, often in real-time and in varying environments.
• Adaptability and Flexibility: Being comfortable with travel, up to 75% of the time, different work settings, and varying schedules to meet customer needs, sometimes on short notice or in urgent situations.
• Organizational Skills: Maintaining detailed records, managing inventory, and effectively documenting service activities to ensure accuracy and efficiency in reporting.
• Safety Awareness: Adhering strictly to safety protocols and regulations while performing repairs or maintenance tasks to mitigate risks.
• Team Collaboration: Collaborating effectively with other technicians, support teams, or departments to ensure comprehensive and efficient customer service.
• Continuous Improvement: A commitment to ongoing learning, staying updated on technological advancements, and acquiring new skills relevant to the field.
• Autonomy and Accountability: Demonstrating self-reliance in managing tasks and taking responsibility for service outcomes while representing the company professionally.
  

Qualifications:

• High school diploma or GED
• Demonstrate a strong mechanical aptitude and an ability to troubleshoot damaged product and install fixes or replacements.
• Previous field service experience, working in a school environment, is a plus.
• Excellent time management skills
• Must be able to communicate effectively with end users, maintenance staff, installers, dealers, etc.