Operations Coordinator

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.

We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.

The Roadside Assistance (RA) Coordinator role is focused on completing the daily functions required for RA Member Relations Department to facilitate all processing, claims, and administrative functions, and customer resolution by completing the list of job duties provided below.

Essential Job Functions:

• Research, review and approve RA Member reimbursement claims following program guidelines and established procedures
• Communicate with other RA Department Team members, Departments, Customer Service and Dispatch provider as needed to resolve dispatch related RA member issues
• Interact with Customer Service Representatives to resolve issues regarding member claims, issues and concerns via Help Desk phone
• Observe, analyze, report and communicate to RA Program Supervisor claims issues and trends
• Assist with monitoring of the Call Center and Dispatch Provider representatives to ensure quality and customer satisfaction
• Support RA Program Supervisor with daily customer service needs related to RA, customer satisfaction, and claims resolution
• Facilitate RA Cancellation Program list processing to include data compiling, form letter generation, mail merge, copying and archiving, customer look-up, etc.
• Participate in Customer Service and Dispatch Quality Assurance monitoring
• Attend and assist with coordination of RA shows, rallies and events; as well as attend and participate in industry events as needed
• Review, resolve and report on issues received from member satisfaction surveys to ensure quality assurance
• Other projects as assigned

Essential Job Skills:

• Minimum of one year experience in RV roadside assistance programs, and two years customer service experience.
• Strong organization, written and verbal communication skills -- able to present information to customers, partners, and to industry in small to large groups.
• Working knowledge of current membership database management systems.
• Strong Microsoft Office working knowledge including Word, Excel, PowerPoint, and Outlook required.
• Must demonstrate ability to manage multiple tasks in an organized manner.
• Some travel required

Compensation from $12.32 and above, dependent on experience.

Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.