Chief of Staff

• Partner with CEO & Board Chair to set agenda, prepare materials, and disseminate materials to board members in advance of meetings. To allow enough preparation time for all parties involved, materials must be provided to CEO in advance of dissemination to the board, and materials must be sent to board/committee members a minimum of one week in advance of the meeting.

• Formally document and socialize expectations and processes for staff Board committee leads.

• Store all board materials for posterity. Materials must be organized intuitively, clearly identified as drafts or finals, date-stamped, have appropriate security, and the storage platform must include filters or archiving capabilities to prevent the library from becoming cluttered or difficult to navigate

• Own visits and tours from Goodwill Industries International and other member Goodwill or partner organizations. Responsibilities include the development of an approval process, templates (standard agendas, schedules, materials, talking points), maintaining a list of “go-to” people for each location and for various topics, develop and execute pre/post surveys to measure the success of the event,and promote hosting as a development opportunity for directors and senior managers.

• Utilize strong understanding of the various areas of Goodwill to determine which requests will be honored and which must be declined and to delegate tasks to various Goodwill leaders in alignment with the priority level of the work and the development needs of the leader. Develop and maintain mechanisms for triaging, tracking and completing incoming work from multiple stakeholders,including Boards, Community Partners, GII, etc.

• Prepare regular reports regarding the status of work tracker items for CEO. Report should provide an overall sense of the health of tracker items and areas that require intervention.• Prepare for all Goodwill Industries International (GII) and Partner meetings. Includes the development and execution of standard process to create meeting materials and prepare leaders to represent PG, the creation and distribution of meeting materials, ensure that all room and catering arrangements have been made. When CEO presence is required at a GII and Partner meetings,conduct research, prepare meeting materials, and meet with CEO a minimum of two weeks in advance of the meeting to prepare CEO for the upcoming meeting.

• Partner with Executives to ensure that relevant meetings are on the calendar. Includes working to execute deadlines for materials and meeting preparation in alignment with standard process.• Manage Executive Team & Leadership Team meeting series. Includes the creation of an annual calendar, scheduling meetings, working with leaders to create and execute on an agenda, and management of all meeting communications.

• Create triage system to relay information and requests for support, including a decision tree that determines to whom various items are delegated. Track Office of the President action items (items,assigned to, status, outcome) and escalate key items that are in jeopardy.

• Develop and socialize standard time-bound process for the creation of all CEO communication items (speeches, presentations, letters, video content, etc.). Use decision tree to determine if item must include the CEO; if not, partner with an Executive Team member. Process must include a minimum amount of lead time, account for the challenging nature of the CEO's calendar and provide standards of research for the event in question.

• Drive consistency in messaging and delivery efficiency through the creation of an Office of the President electronic communications library. Library must include templates for speeches,correspondence, and presentations. Presentations must always include current information and statistics to facilitate quick and consistent development of presentation materials. Library must also include key talking points and current biographies for the CEO, Leadership Team and Executive Team.

• Develop and execute standard process for CEO engagement with community events. Process must include an evaluation of whether the event requires CEO presence or could be delegated to another Goodwill leader. Process also must assess the level of involvement required from CEO and include enough time to conduct research, prepare materials and prepare CEO to represent Palmetto Goodwill at the event.

• Create calendar of community partner events that indicates which Goodwill leader will represent Goodwill. Partner with leaders to ensure that the event is on calendars and that leaders are prepared to represent our organization.

• Maintains the confidentiality and security of organizational information and files.

• Performs other job-related duties as assigned.

• Advanced project management skills

• Experience with quality/performance excellence systems/tools such as Baldridge, Lean, ISO,Kaizen, or Six Sigma certifications with continued and applied application of concepts

• Minimum of five (5) years' experience leading change and delivering results required• Demonstrated analytical skill with the ability to understand complex data.

• Superior organizational skill, planning ability, and high attention to detail.• Demonstrated ability to effectively identify, analyze, and solve problems.• Senior executive administrative, C-suite, and/or office management experience.

• Excellent PC skills, including proficiency using Microsoft Suite (Work, Outlook, Excel,PowerPoint, and Teams).

• Proven ability to handle confidential information with integrity and discretion, exercising sound judgement, and being proactive.

• Demonstrated ability to handle high volume tasks and work well under pressure of deadlines and multiple priorities.

• Serve as a representative of the Office of the President when communicating with internal and external stakeholders.

• Superb information management skills. Experience with and ability to leverage technological solutions to successfully manage high levels of information. Solution should rely on automation as frequently as is practical.

• Continuous improvement mindset with drive to conduct process improvements to increase efficiency.

• Excellent judgment and discretion, comfort interacting with top levels of leadership, and ability to serve as a decision maker as to whether requests can be met and to whom they should be delegated.

• Diplomatic and able to masterfully manage stakeholders at all levels of the organization.

• Must maintain a valid driver's license, driving record and liability insurance acceptable to Goodwill's insurance carrier.