What are the responsibilities and job description for the Store Associate position at Palmetto Goodwill?
Summary
Assists with one or more duties within Retail store operations, including – but not limited to – duties associated with wares pricing, attending the donation door, textile production, cashiering, and sales floor operations. May provide customer service to shoppers and donors as needed. Supports the Palmetto Goodwill mission and other related services.
Essential Duties and Responsibilities
Qualifications
Must be able to:
Must have:
Education and Experience
No specific educational or experience qualifications for this position.
Physical Demands
While performing the essential duties and responsibilities of this job, the employee is:
Work Environment
Work is usually performed in a retail indoor setting. The employee may occasionally be exposed to outside weather conditions (extreme cold or heat). The employee may frequently be exposed to dust and odors. The noise level in the work environment is usually moderate.
Assists with one or more duties within Retail store operations, including – but not limited to – duties associated with wares pricing, attending the donation door, textile production, cashiering, and sales floor operations. May provide customer service to shoppers and donors as needed. Supports the Palmetto Goodwill mission and other related services.
Essential Duties and Responsibilities
- Acknowledges customers as they enter and exit the store; assists customers as needed with merchandise.
- Receives donations promptly from donor and provides excellent customer service.
- Documents number of donations received accurately on the donation count sheet.
- Sorts donated merchandise into designated bins; sorts and grades raw clothing and linens with established quality standards.
- Tags acceptable sorted clothing and lines using a tagging gun with care not to damage the item; operates tagging gun according to Safety procedures and requirements.
- Hangs tagged clothing and linens on the appropriate hanger while arranging those items in a predetermined order on a rack as per established standards.
- Performs primary sort of donations.
- Prices hard-good items effectively; fills shopping carts.
- Documents work progress properly on production log(s).
- Rotates product as directed by the respective rotation charts.
- Cleans sellable wares products and groups with similar merchandise.
- Cleans and stocks restrooms as necessary.
- Straightens and picks up sales floor and dressing rooms as necessary.
- Provides daily facility maintenance by sweeping, vacuuming, high and low dusting and cleaning shelves/windows.
- Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Loss Prevention Department.
- Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.
- Maintains safety standards in the store; reports any exceptions to store management.
- Performs other job-related duties as assigned by a member of store management.
Qualifications
Must be able to:
- Understand English; comprehend instructions provided in verbal, written, and other formats.
- Comprehend Retail Production and Training manuals as needed; follow process instructions as directed.
- Multi-task effectively; adjust to frequent changes, delays or unexpected events; be flexible and/or adaptable as work requirements change.
- Thrive in a dynamic, fast-moving environment.
- Work effectively in a team-based environment; interact professionally with a highly diverse employee base on a regular and routine basis.
- Work a flexible schedule, including weekends; have reliable transportation to and from work.
Must have:
- Excellent customer service skills.
- Multi-cultural sensitivity; the ability to demonstrate a sensitivity and awareness of diversities in people and cultures.
- Basic computer skills including use of various retail related systems, understanding of basic programs (e.g. Microsoft Office applications), etc.
Education and Experience
No specific educational or experience qualifications for this position.
Physical Demands
While performing the essential duties and responsibilities of this job, the employee is:
- Regularly required to: stand; walk; bend; stoop; kneel; crouch; talk and/or hear; use close, distance and peripheral vision; use depth perception and the ability to adjust focus; use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms.
- Regularly required to lift and/or move up to 50 pounds and occasionally lift and/or move over 50 pounds.
- Rarely required to: sit.
Work Environment
Work is usually performed in a retail indoor setting. The employee may occasionally be exposed to outside weather conditions (extreme cold or heat). The employee may frequently be exposed to dust and odors. The noise level in the work environment is usually moderate.
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