Manager of Loan File Quality

A little About Us

Do you want to empower the African American community throughout the United States with a focus on building sustainable wealth through homeownership and leaving family Legacy? At Legacy Home Homes, 3 things matter to us. 1. Little Things Matter to Us. 2. Find a Better Way. We never rest on our laurels. We are committed to finding better ways to serve our customers and support our loan officers and realtor partners. 3. Own It. We vow to keep ourselves accountable. When we make mistakes, we don’t pass the blame; we make it right.

We have a current opening for Manager of Loan File Quality.

Are you interested in being part of a legacy? If so, then Legacy Home Loans is for you!

• Lead a team of highly motivated, geographically dispersed Underwriters, Processors, and Post Closers, responsible for the end-to-end mortgage fulfillment process
• Setting, driving, and analyzing Key Performance Indicators
• Be a point of escalation for team members at the scenario desk, post closing department, ensuring compliance guidelines are followed by all team members
• Provide assistance and resolution for denial reviews and Underwriting department.
• Facilitate effective outcomes for cross-functional interactions.
• Maintain an excellent reputation and relationship with all Legacy Home Loans stakeholders and colleagues

• 8-10 years of experience working in the mortgage industry, leading underwriting and processing teams across multiple different states and sites
• You understand underwriting, processing, closing/funding & post-closing operations very well having worked closely with those functions previously
• Ability to use critical and creative thinking to handle a wide range of complex business decisions and situations
• Excellent analytical skills, including the ability to analyze data, draw conclusions, and offer recommendations
• Desire to take initiative, comfort with change and ambiguity
• Ability to manage, track and prioritize a large number of tasks
• Excellent verbal and written communication skills and the ability to interact with diverse groups, including senior management
• BA/BS in business, finance, economics or other technical/quantitative discipline, or equivalent work experience

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  Must be able to lift 25 pounds at a time
• Bend, stoop and stretch as needed
• Prolonged periods of sitting, standing and or ambulating (Employee has some control over the length of time)
• Prolonged use of computers, telephone, and other standard office equipment which includes reading, writing, listening or speaking
• Fluency in English language (written, oral, spoken); fluency in a second language desirable

• Paid time off
• 401K retirement plan with company matching
• Employee Home Purchase Program / Down Payment Assistance Program
• Medical
• Dental
• Vision
• Life Insurance
• Employee Assistance Program
• Other ancillary benefits (Voluntary short term disability, long term disability, pet insurance, additional life insurance, Health Spending Account)