Area Supervisor

“You are applying for work with Papa Murphy’s Midwest, a franchisee of Papa Murphy’s, not Papa Murphy’s International, Inc., or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.”

Papa Murphy's Pizza Area Supervisor

Summary Description

This position is multi-location and will be responsible for unit operations, General Management staffing, training and implementation of systems and procedures. The person acts as a business leader and primary above store contact, while complying with all PMI operating standards and procedures to build and maintain Five Star Stores. All activities must be committed to protecting the Papa Murphy’s brand and protecting JJKN Management Group. The Area Supervisor will work to develop their General Managers to lead in all critical matrix; while also developing a strong management bench in each store.

Duties and Responsibilities

• Insures that assigned stores operate in a clean and sanitary manner, following all PMI cleanliness and product quality standards, and that all products served are produced to proper PMI quality specifications.
• Coach with benchmark criteria to become and/or maintain a Five Star Store.
• Help develop concise and succinct business plans that are specific to building sales and profits. Plans must be results oriented, realistic and measurable. Follow-up on plan accomplishments and modify plans as needed for best plan results.
• Assist General Manager’s in identifying areas to improve upon to help optimize store profitability by reviewing main profit areas on a regular basis from store financials/P&Ls, income statements, etc. Develops plans for improvement of controllable line items.
• Compares store Profit After Controllables with standard and implements plans to bring store profitability in line with that standard.
• On site with New Store Openings, Grand Openings and store transfers of new General Managers.
• Interfaces with PMI Market Coach and Market Leader to coordinate store audits and new marketing / business directives. Responsible for coordinating activities surrounding new store openings and grand openings.
• Works shoulder to shoulder with new GM’s to ensure that they are properly trained to run operations to PMI standards and to handle the guest volume.
• Works to ensure that NEW STORES are staffed appropriately for their stated business plan and projections.
• Utilizes available management tools to evaluate and improve store performance as needed: Full Day Audits, Quick Visit Announced Audit, Un-Announced Audit, Period End Reports, CRM, Safety & Security Checklist, Phone Surveys, Customer Comments, etc.
• Understands that it is their responsibility to provide “value added” assistance directly related to driving sales, improving profitability and improving store operations to building and/or maintain Five Star Store status.

Job Complexity

• Experienced professional with a full understanding of area of specialization. This is a fully qualified, long-term career level position.
• Typically works on problems/projects of diverse complexity and scope.
• Exercises independent judgment in selecting methods and techniques for obtaining solutions.
• May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process.
• Networks with and represents JJKN Management to PMI and vendors in the areas where they oversee stores – representing the Owner’s best financial interest.

Required Qualifications:

Education: This position requires at least a college degree or equivalent combination of education and experience.

Experience: 3-5 years experience in quick service restaurant environment, with operations, service and training focus.

Degrees, Licensure, and/or Certification: ServSafe® certification required and to maintain that status throughout their time as an Area Supervisor.

Position Specific Knowledge, Skills, and Abilities

• Exhibit a strong sense of initiative and the ability to work unsupervised, remain organized and productive.
• Knowledgeable of food borne illness and its causes.
• A working knowledge and understanding of Papa Murphy’s store level operations to effectively assist in the store environment.
• Knowledge of financial analysis and in-depth understanding of P&L balance sheet.
• Must have the ability to interface and maintain excellent professional relationships with a variety of audiences to include Direct Supervisor / Owner, PMI Corporate, legal and various internal support functions.
• Knowledge of print advertising and media is a plus.
• Production and fulfillment experience preferable.
• Must be able to travel, by car, for business purposes and meet all travel requirements.
• Must be well organized and an expert in “Time Management.”
• Must possess clear communication skills and encourage an “Open Door” policy where issues are brought to them in a timely manner.
• Ask for help and additional direction as warranted.

Position Level Specific Knowledge, Skills, and Abilities

• Exhibits strong team oriented mindset and ability to develop and maintain positive relations with the business office, vendors, staff and customers. Actively collaborates within a team while able to take initiative on projects.
• Exhibits strong interpersonal skills. Is aware of, responds to, and considers the needs of others. Manages conflicts, confrontations, and disagreements effectively. Accepts interpersonal and cultural diversity.
• Strong written, oral communication, and presentation skills; able to develop, articulate, and defend a point of view.
• Ability to collaborate effectively within a team while able to take initiative and manage own projects; to plan and coordinate a project, its tasks, dependencies, and to prioritize accordingly.
• Desire to gain, understand and retain accurate information concerning Papa Murphy’s various components, our Mission, Core Values, and the principal programs of our organization.
• Ability to organize collection of data, analyze information and capture conclusions and project solutions, using that information to solve problems using gained information to participate in solution.
• Can make decisions, render judgments, and take action when necessary. Is accountable for their decisions, accepts responsibility for the results and modifies actions to always be working to improve “opportunity areas.”
• Can analyze career status, setting long and short term goals, identifying available resources and methods for career development and self-improvement.
• Can effectively modify own behavior and work activities in response to new information, frequently changing conditions, or unexpected obstacles.
• Views issues/problems from different perspectives. Considers a wide range of alternatives, including innovative or creative approaches.
• Proficient computer skills including ability to operate desktop computers, mobile computing devices and printers as well as strong knowledge and use of productivity software including the ability to maneuver in and utilize the internet as a resource.
• Is supportive of change within JJKN Management and PMI always looking to do the best they can to ensure success of ever company directive that comes to them.