CHECKERS COMBO CLERK Arroyo Grande Food 4 less #13

Job Title: Combo Clerk-Cashier Location: PAQ, Inc Reports To: Store Director Employee Type: Regular, Full-Time Exemption Type:Non-Exempt Updated:03/14/24   Job Summary: Combo Clerk-Cashiers play a vital role in store operations in that they are typically the last Employee Owner that our customers engage with. They also have the very important responsibility of accurate processing of all forms of payment for store merchandise. Each Combo Clerk-Cashier is assigned a cash drawer at the beginning of their shift that they will be responsible for reconciling accurately at the completion of their shift. Assisting with other departments responsibilities is done as needed as well.   Essential Functions of the Position: Friendly and helpful customer service including navigating difficult situations with customers in an effort to diffuse conflict or customer concerns. Utilizing supervisor assistance as needed. Accurately identifying produce items and processing produce codes. Processes all forms of transactions including cash, checks, coupons and all electronic payment tenders including debit, credit, gift cards, EFS, EBT, and WIC. Utilize knowledge of store layout and products to assist customers in inquiries and problem solving. Utilize detailed payment acceptance processes to ensure accuracy and minimize loss to the company and customers. Efficient and accurate processing of all store merchandise at the register including sufficient items scanned per minute to assist in minimizing customers time waiting in line. Accurately prepares and maintains records for cash drops, and cash and coin needed for register throughout the course of their shift. Follows all company policies including accounting for bottom of the basket items, Follows all ABC regulations including sales of alcohol during appropriate hours, not selling alcohol to an obviously intoxicated person and properly checking identification to avoid minors purchasing alcohol. Utilizes supervisor assistance to void items or transactions as needed and resolve technical issues at the check stand.   Supervises and operates SCO as needed including insuring customer accuracy scanning items and processing payment and troubleshooting as needed. Reconciles assigned till at the end of shift and accurately balances from report for each form of payment and total amount processed for the day. Assists with assigned duties in other departments as needed and delegated by store management.       Knowledge: 1 year of retail cashier experience preferred but not required. Experience in customer-centered retail environment preferred but not required. General knowledge to identify produce items. High school diploma, GED or equivalent desired. Basic math knowledge required Familiarity with SNCR or Encore operating systems a plus.     Skills and Abilities Detail oriented Able to adapt to flexibility needed with scheduling to meet customer and store operational needs. Friendly and professional demeanor with customers and co-workers Able to adapt resilient mindset to adapt to challenging situations including staffing issues and customer needs. Ability to operate POS system including SCO system Ability to operate 10 key adding machine. Ability to utilize necessary cash handling tools including counterfeit bill detection pens and equipment.     Physical Requirements: Significant portion of shift is spent standing at check stand terminal. Must be able to handle grabbing, scanning and lifting customer items as needed. Proficiency in 10 key adding machine. Ability to perform tasks that require fine motor skills, such as using a keyboard, writing, or handling small objects. Ability to retrieve customer items from other locations as needed (ie. items locked in liquor case or batteries, etc.)     Work Conditions: Standard Work Hours: Vary, Weekend, evening and holiday availability, full time hours typically 8 hours a day. Indoor Climate-Controlled Environment: Maintained at a controlled temperature with adequate lighting and ventilation. Primary work stations are check stand POS, SCO and count room but may assist throughout store location as needed. Dress Code: Professional and presentable attire as determined by store management including name tag, company issued shirts, hats, jackets as needed or personal shirts that are black, burgundy or blue that are not faded and in good repair.     Benefits Offered: Employee stock ownership benefit once eligibility requirements are met. Robust medical, dental and vision benefits Holiday and vacation pay Life Insurance 401k EAP Advancement opportunities in all departments