What are the responsibilities and job description for the New Store Opening Program Manager position at PARACHUTE HOME?
The New Store Opening Program Manager will be responsible for developing, managing, and refining the end-to-end New Store Opening process to ensure consistency and scalability. You will work closely with the Director of Store Operations in support of our retail expansion strategy. This role will work cross functionally with key stakeholders across the organization to influence, create, and develop processes that will enable successful and scalable execution of store openings. They will lead, support, and develop a remote team that will provide on-the-ground support and act as the centralized point of contact between Retail and the rest of the organization for all things related to store openings, renovations, closures, or other such activities. The New Store Opening Program Manager is directly responsible for the planning, coordinating, and execution of our New Store Opening Program, including post-opening support, while also supporting ad hoc Retail projects when necessary.
What You’ll Do:
- Responsible for hiring, managing, and developing a team to support planning and on-the-ground execution of all NSO projects.
- Lead, coordinate, and execute all store opening projects and ongoing program development.
- Work closely with a broad range of cross functional teams to influence processes and identify opportunities for ongoing improvement and standardization.
- Develop standardized operational budgets to support openings, relocations, pop-ups, and closures.
- Support facilities requests for new and existing retail locations.
- Create, develop, and refine a scalable NSO Playbook and turnover calendar that enables consistency in key functional areas including, but not limited to: L&D, Visual Merchandising, Store Operations, Planning, Logistics, HR/Recruiting, and Marketing.
- Oversee supply procurement and management strategies for new and existing stores, ensuring items arrive on time for store setup.
- Uncover and provide solutions to existing process and policy gaps.
- Proactively recognize and communicate potential roadblocks to the organization
- Support ad hoc Store Operations projects and systems as needed.
- Store Design: provide recommendations and propose improvements to optimize store operational efficiencies at scale, including but not limited to BOH layouts, storage.
- IT: determine and maintain standardized hardware package for stores based on tier and volume. Coordinate proper setup of in-store systems.
- L&D: partner with L&D to ensure all resources and SOPs are up-to-date and new trainings are incorporated in NSO onboarding as they become available.
- Marketing: partner with Marketing to identify opportunities to provide increased market visibility for new stores. Develop a standardized marketing package we can leverage for all opening projects.
- Planning/Logistics: work closely with Planning and Logistics team on delivery requirements and store capacity. Influence process and approach to ensure efficient and timely flow of inventory into stores.
- Manage NSO travel schedules and coordinate on-the-ground and post-opening support for each project.
- Develop, maintain, and share out reporting on each project, including status updates and post mortems.
- Develop and host weekly NSO project meetings with key stakeholders and cross functional partners.
- Ensure NSO teams and cross functional partners are completing tasks on time and to expectation.
- Develop and implement a post-NSO Assessment to assess compliance and identify areas of success and opportunity.
- Partner closely with the Director, Store Operations on continuous program developments. Accountable for developing OKRs related to job function.
- Act as the key point of contact and escalation point for all NSO related inquiries.
- Create and implement an end-to-end NSO project plan that includes key cross functional deliverables for company wide visibility.
- Continually audit and adjust new and established processes to ensure our opening package remains sustainable, repeatable, and scalable.
- Successfully and seamlessly hand off fully completed project to Store Leadership teams prior to departing.
Who You Are:
- BA/BS or equivalent work experience
- 4 years of operations leadership experience in either hospitality or retail
- Strong people management and development skills
- Able to juggle multiple projects and shifting priorities
- Excellent verbal and written communication skills
- Prior experience project managing openings, relocations, and or pop-ups
- Impeccable organizational skills and attention to detail
- Team player
- Experience with a rapidly scaling business is a plus
- These should also include value-based qualities (attention to detail, organization, etc.)
- Well versed in Google Workspace, Asana, and Microsoft Office
- Travel upwards of 50% required
- Preference for Los Angeles based but open to remote for the right candidate
- Due to OSHA’s Emergency Temporary Standard (ETS) released on 11/4/2021, we are requiring proof of full COVID-19 vaccination upon hire.
What You’ll Get:
- Free bedding for a great night’s sleep, an awesome discount and $300 worth of free product a year!
- Health, dental and vision benefits with 100% employee coverage offering.
- Flexible vacation packages
- 401k
- Competitive salary and stock options
About Us
Our belief is that when we take care of our home, it takes care of us. Home is an extension of the self. It offers a sense of belonging and welcomes all with ease and warmth. It's where we recharge, wash off the day and rest up for tomorrow. Home is the most comforting word there is. That’s why they say there’s no place like it. The unmistakable feeling of home is what inspired us to create Parachute. To responsibly make essential, lasting items that transform a house into so much more.
Parachute was certified as a great place to work! Check us out here
Our Commitment to You
We believe in the power of a diverse workplace. Which is why we are committed to actively recruiting and hiring people of all races, religions, colors, national origins, genders, gender identities or expressions, sexual orientations, ages, marital statuses, veteran statuses and disability statuses. As an equal opportunity employer, we celebrate diversity and foster an inclusive environment by committing to diverse hiring practices, encouraging education and communication with a monthly D I newsletter and building a D I enrichment and training program.
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