What are the responsibilities and job description for the Operations Manager position at Paramount Hospitality Management?
Responsible for ensuring that the guest services standards exceed the guests’ expectations from all rooms’ division areas of responsibilities while maintaining the budgeted financial objectives.
Responsibilities:
• To operate department within the budgeted guidelines always flexing as a percentage to revenue to ensure overall profit.
• Ensure that all service levels meet/exceed guests’ expectations in all areas of assigned operations.
• Ensure that all supplies and par levels are met to keep operations fully stocked at all times, monthly inventories are done on time 1st of the month. If inventories are high mid-month are mandatory.
• To inspect guests units on a daily basis to ensure that the levels of cleanliness are being adhere to in accordance to the property’s level of standards.
• To conduct and oversee all training programs within the assigned areas of responsibilities.
• Daily / Weekly review of Guest Experience Measurement (GEM) survey’s guest follow up when needed, monthly reporting on GEM scores.
• To establish core standards that compliments the resorts service commitment to our guests.
• To ensure that all areas maintain daily payroll accountability that ensures the operations meet or exceed budgeted expectations.
• Ensure accuracy and authenticity of payroll.
• Participate and /or ensure the integrity of inventories/current assets.
• Ensure that all Front Desk Agents that have assigned house banks are following the established P & P and that it is enforced accordingly.
• Resolve all guests’ complaints at your level of management that assures the guests that their situation is being taken care of by the capable person on the property. Ensuring all team is using the management tools available to ensure proper communication.
• To ensure an atmosphere in which all guests will be treated as one, and yet still feel that special personalized touch.
• Eliminate credit adjustments.
• Prepare accurate and aggressive long and short term financial objectives; consistent with the resort’s objectives.
• Assist in locating accommodations for guests when the resort space is not available.
• To operate in compliance with all local, State and Federal and Government regulations.
• Expedite special projects as requested within the time frame required.
• Induct, orient and train assigned personnel to meet their departmental responsibilities.
• To ensure that monthly departmental meetings are being conducted to verify direction and a clear line of communication is established.
• To attend and participate in the monthly accounts receivable meeting to ensure proper controls are in place.
• Enforce the credit policy and procedure that supports our collection goals for both the resort operations and the HOA.
• To instill professionalism in all staff.
Qualifications:
• Minimum 2-3 years in resort rooms division management experience
• Proficient with computer skills (word, excel etc..)
• Must analyze all financial performances by department to identify potential financial issues and controls.
• Must possess excellent communication skills, both written and verbal.
• Proven leadership skills, computer literate and ability to manage multiple tasks simultaneously.
• Must be guest oriented and possess excellent customer relation skills.
Operations Manager
Jobot -
Kissimmee, FL
Operations Manager
Kings Service Solutions, llc -
Orlando, FL
Operations Manager
St -
Orlando, FL
