What are the responsibilities and job description for the Coordinator, Customer Services - Advertising position at Paramount?
Paramount Global (NASDAQ: PARA, PARAA) is a leading global media and entertainment company that creates premium content and experiences for audiences worldwide. Driven by iconic studios, networks and streaming services, Paramount's portfolio of consumer brands includes CBS, Showtime Networks, Paramount Pictures, Nickelodeon, MTV, Comedy Central, BET, Paramount , Pluto TV and Simon & Schuster, among others. Paramount delivers the largest share of the U.S. television audience and boasts one of the industry's most important and extensive libraries of TV and film titles. In addition to offering innovative streaming services and digital video products, the company provides powerful capabilities in production, distribution and advertising solutions.
Overview and Responsibilities
Primary Responsibilities:
Paramount Tech is hiring a Coordinator, Customer Services - Advertising to lead day-to-day Addressable campaign execution and support new Addressable enablements. As well, the Coordinator, Customer Services will provide customer support across Paramount’s InView B2B SaaS reporting and insights platform, ensuring clients (internal and external facing) have the information they require to drive product usage and scale.
This position reports into the Manager, Customer Services – Advertising.
Addressable Advertising:
Lead day-to-day campaign execution across Paramount’s addressable footprint working with Paramount’s MVPD addressable partners, internal Ad Ops, and marketing teams.
Build all addressable audience targets in a variety of systems inclusive of SQL builds.
Support special campaign tests designed to enhance our reporting and analytics.
Support execution for beta programs and new enablements.
Own all data entry required for conversion reporting and analysis.
Monitor addressable reporting to ensure any issues with campaign flights are identified.
Support VP with addressable billing, including Vendor set-up, PO processing, and payment tracking.
Support VP with OKR (Objectives and Key Results) documentation and tracking as well as other project management documents.
Serve as key meeting notetaker, recapping meeting highlights and documenting next steps.
InView Platform:
Run day-to-day customer support inclusive of Sign-Up and Account Management processes.
Support Sr. Manager on all Client Services needs inclusive of Office Hours, client meeting set-up, as well as platform questions and troubleshooting.
Develop strong working relationships with Ad Sales team members to ensure their InView needs are being met.
Collect and document all new feature requests.
Lead InView onboarding trainings for new hires and additional internal trainings as needed.
Basic Qualifications (3 bullets only, required/must haves):
Skilled in Microsoft 365 Office (Word, PowerPoint, Excel, SharePoint, etc.) and Google Suite (docs, spreadsheets, etc.)
Bachelors Degree in Marketing, Communication or similar strongly preferred
Excellent time management and project prioritization skills
Additional Qualifications:
Strong attention to detail
Customer/client service experience (can be from an internship as this is a junior role)
Campaign executional experience (can be from an internship as this is a junior role)
Strong written and oral communication skills
Experience working with cross-functional teams
Passion for problem solving, inclusive of identification of issues
Ability to balance highly executional responsibilities while also being able to provide strong client service support
Ability to drive enthusiasm and engagement for product offerings
An ambitious approach with a bias for action that is passionate about building businesses within a fast-paced environment, while changing the way partners perceive our brand and our products
Additional Qualifications (not required, but a plus):
Addressable media experience
Working knowledge of SQL
Project Management software experience (e.g. ClickUp, Asana)
Technical proficiency in the fundamentals of digital, social and television advertising
Understanding of advertising and agency ecosystem in digital, social and television
Ability to analyze data
Paramount is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create, to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.
Overview and Responsibilities
Primary Responsibilities:
Paramount Tech is hiring a Coordinator, Customer Services - Advertising to lead day-to-day Addressable campaign execution and support new Addressable enablements. As well, the Coordinator, Customer Services will provide customer support across Paramount’s InView B2B SaaS reporting and insights platform, ensuring clients (internal and external facing) have the information they require to drive product usage and scale.
This position reports into the Manager, Customer Services – Advertising.
Addressable Advertising:
Lead day-to-day campaign execution across Paramount’s addressable footprint working with Paramount’s MVPD addressable partners, internal Ad Ops, and marketing teams.
Build all addressable audience targets in a variety of systems inclusive of SQL builds.
Support special campaign tests designed to enhance our reporting and analytics.
Support execution for beta programs and new enablements.
Own all data entry required for conversion reporting and analysis.
Monitor addressable reporting to ensure any issues with campaign flights are identified.
Support VP with addressable billing, including Vendor set-up, PO processing, and payment tracking.
Support VP with OKR (Objectives and Key Results) documentation and tracking as well as other project management documents.
Serve as key meeting notetaker, recapping meeting highlights and documenting next steps.
InView Platform:
Run day-to-day customer support inclusive of Sign-Up and Account Management processes.
Support Sr. Manager on all Client Services needs inclusive of Office Hours, client meeting set-up, as well as platform questions and troubleshooting.
Develop strong working relationships with Ad Sales team members to ensure their InView needs are being met.
Collect and document all new feature requests.
Lead InView onboarding trainings for new hires and additional internal trainings as needed.
Basic Qualifications (3 bullets only, required/must haves):
Skilled in Microsoft 365 Office (Word, PowerPoint, Excel, SharePoint, etc.) and Google Suite (docs, spreadsheets, etc.)
Bachelors Degree in Marketing, Communication or similar strongly preferred
Excellent time management and project prioritization skills
Additional Qualifications:
Strong attention to detail
Customer/client service experience (can be from an internship as this is a junior role)
Campaign executional experience (can be from an internship as this is a junior role)
Strong written and oral communication skills
Experience working with cross-functional teams
Passion for problem solving, inclusive of identification of issues
Ability to balance highly executional responsibilities while also being able to provide strong client service support
Ability to drive enthusiasm and engagement for product offerings
An ambitious approach with a bias for action that is passionate about building businesses within a fast-paced environment, while changing the way partners perceive our brand and our products
Additional Qualifications (not required, but a plus):
Addressable media experience
Working knowledge of SQL
Project Management software experience (e.g. ClickUp, Asana)
Technical proficiency in the fundamentals of digital, social and television advertising
Understanding of advertising and agency ecosystem in digital, social and television
Ability to analyze data
Paramount is an equal opportunity employer (EOE) including disability/vet.
At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create, to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.viacbs.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to viacomaccommodations@viacom.com. Only messages left for this purpose will be returned.
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