What are the responsibilities and job description for the Front Desk Agent position at Park Inn?
We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and given accurate information. A customer-oriented approach is essential. We are looking for an individual with hotel experience in the front desk position.
The goal is to make guests and visitors feel comfortable and valued while on our premises.
Front Desk duties include:
Greet guests and patrons as they arrive
Manage the registration process
Handle guest check-ins and check-outs appropriately
Manage accurate accounting of all rooms
Provide guests with room keys
Take reservations over the telephone, through emails, and in person
Answer questions regarding the hotel‘s services, charges, dining facilities, and travel directions
Answer questions and address complaints
Job Type: Full-time
Pay: $9.00 - $12.00 per hour
Schedule:
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- West Middlesex, PA 16159: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
Work Location: One location
Salary : $9 - $12