Area Valet Manager - Miami, FL

Description

Parking Management Company of Miami, FL is looking to hire a  Valet Area Manager. Are you a customer service professional looking to advance your career? Would you like to work for a well-established parking services company that values its employees? If so, please read on!

This valet parking management position in hospitality earns a competitive salary. Our full-time employees enjoy excellent benefits. We also offer daily cash tips, bonus opportunities, participation in the DailyPay program, valet uniforms, and the chance to drive cool cars and meet interesting people. If this sounds like the right customer service opportunity for you, apply today!

ABOUT PARKING MANAGEMENT COMPANY (PMC)

Founded over 25 years ago in Nashville, Tennessee, PMC is a well-established parking management leader that provides the highest level of valet services in cities across the United States. We are one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to uphold personal, longstanding relationships with our clients by maintaining the highest standard of customer service.

Even during our outstanding growth, we have never forgotten who made us the successful company we are now. We believe that customer service is not just for our guests but our employees as well. Our team is made up of exceptional individuals, and we want our associates to be excited about coming to work every day. We strive to maintain a positive work environment to help our employees thrive in their careers!

POSITION SUMMARY:

The primary purpose of this position is to ensure the City Valet Manager (if applicable), Guest Service Managers, and valets provide a high level of customer and guest service to the management and patrons of the assigned account. This includes hiring, training, and discipline/accountability of valets/supervisors/managers, establishing and maintaining relationships with staff/management of each account, leading sales initiatives and partnering with current clients to leverage business development, managing the revenues and building new revenue streams, as well as performing and working shifts, including, but not limited to, proper key handling and safe/efficient parking and retrieval of vehicles, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work 40 hours on site at specific accounts, responsible for multiple accounts, and leading a team of managers at specific designated accounts
• Update and maintain forecasts, budgets, and other financial documents
• Interview, Hire, train, discipline and terminate employees/managers
• Ensure associates are compliant on all onboarding tasks, as well as properly trained/certified before working their first shift.
• Booking, scheduling, and billing private events (where applicable)
• Identify, coach, and train associates for internal promotions at all levels
• Maintain a work friendly atmosphere at all locations; Maintain a strong level of communication with associates and clients
• Anticipate client needs and resolve customer issues proactively or in a timely manner
• Weekly review of associate punches, claimed tips, minimum wage, and car counts. Follow up with associates and correctly submit by established deadline.
• Management of claim preventions, claims reporting, and revenue collection at account(s), including setting up claims and revenue reporting capabilities for each shift
• Assure associates maintain high levels of customer service, while having a uniformed, professional appearance, and following company procedures
• Being prepared for on-call problem solving 24/7
• Other duties as assigned by Regional Vice President
• Up to 75% travel

KNOWLEDGE, SKILLS, AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with employee issues.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience - High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred

Language Ability - Ability to read, analyze, and interpret and explain company documents including policies and procedures and the employee handbook. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Ability to verbally communicate with employees, clients, and customers. Basic understanding of Microsoft office products, including Excel, Word, Power Point, etc.

Math Ability - Ability to calculate figures and amounts such as rates of pay, cash handling, discounts, interest, commissions, proportions, percentages.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills - Knowledge of Windows and Office products, assigned company related technology products

Certificates and Licenses - Valid driver license and reliable transportation required. Must maintain an acceptable motor vehicle record (no more than 3 moving violations within a 3 year period). Must maintain a clean background check. No special certifications required.

Experience in management or leadership in a customer service or hospitality-related field is preferred. Do you have excellent verbal and written communication skills? Are you self-motivated? Can you balance multiple tasks while demonstrating good time management? Do you have superb problem-solving and critical thinking abilities? Are you able to work both independently and with a team? If so, you might just be perfect for this valet parking management position in hospitality!

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this Valet Area Manager position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: Miami, FL - 33101