What are the responsibilities and job description for the TPWD - Customer Service Representative I (Fluctuating Hours) position at PARKS AND WILDLIFE DEPARTMENT?
TPWD MISSION
To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application will be considered incomplete. Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.
APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
MILITARY OCCUPATIONAL SPECIALTY CODES can be found at http://www.hr.sao.texas.gov/CompensationSystem/JobDescriptions
VETERAN’S PREFERENCE: If you choose to claim veteran’s employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted. If you have questions regarding this requirement, please visit our Veteran’s Hiring Reference page at https://tpwd.texas.gov/job/veterans/
FOR NEW HIRES/REHIRES: Health insurance is available the 1st of the following month after a 60-day waiting period.
TO APPLY: Application must be completed at: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
HIRING CONTACT: Cathy Hughes, (936) 295-5644
PHYSICAL WORK ADDRESS: TPWD Huntsville State Park, 565 Park Road 40 West, Huntsville, TX 77340
GENERAL DESCRIPTION:
NOTE: Temporary position contingent upon funding with fluctuating full-time/part-time hours based on operational needs.
Under the direction of the Office Manager, this position performs general clerical duties and provides customer service and information to the public for Huntsville State Park. Performs entry-level customer service work. Processes and distributes incoming and outgoing mail. Responsible for collection, license and permit sales, automated campsite registration, and accounting for daily revenue. Operates credit card machine, campsite registration, computer, and license sales machine. Prepares reports, correspondence, and maintains files. Performs light maintenance and cleaning of office and restroom areas. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.
MINIMUM QUALIFICATIONS:
Education:
Graduation from High School or GED.
Experience:
One year experience in areas such as general clerical, cash handling, or customer service.
Licensure:
If driving is required, applicant must possess a valid State driver’s license.
PREFERRED QUALIFICATIONS:
Experience:
One year experience in accounting, typing, recordkeeping, and data entry;
One year experience using automation equipment or word processing, and spreadsheet equipment and software.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of general office procedures;
Knowledge of administrative and clerical procedures;
Knowledge of telephone procedures and etiquette;
Knowledge of basic mathematics;
Skill in using MS Word, Excel, and Outlook;
Skill in effective verbal and written communication;
Skill in providing quality customer service in a courteous and professional manner;
Skill in using standard office equipment;
Skill in preparing reports;
Skill in managing several projects simultaneously;
Ability to maintain strict confidentiality;
Ability to accurately handle cash and account for revenue collected;
Ability to accurately follow instructions;
Ability to work independently with little or no supervision;
Ability to work as a member of a team;
Ability to work under stressful conditions;
Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;
Ability to respond to public inquiries in a timely manner;
Ability to communicate effectively;
Ability to perform manual labor, including lifting supplies and materials up to 20 lbs.;
Ability to conduct work activities in accordance with TPWD safety program.
WORKING CONDITIONS:
Required to work in a public park with overnight camping and day use;
Required to work 10 to 40 hours per week with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;
Required to adjust to changing schedules;
Hours may be reduced or extended, as needed;
Required to work overtime, as necessary;
This position will fluctuate between part-time and full-time status throughout the term of employment. Changing from part-time to full-time and vice versa may impact the amount of leave accrued, eligibility for longevity pay, and health insurance rates;
May be required to operate a State vehicle;
Required to travel 5% with possible overnight stays;
Must conform to TPWD dress and grooming standards, work rules, and safety procedures;
Non-smoking environment in State buildings and vehicles.
TPWD IS AN EQUAL OPPORTUNITY EMPLOYER