What are the responsibilities and job description for the IT Service Desk Support position at Parsons?
Minimum Clearance Required to Start:
Top Secret SCI w/PolygraphJob Description:
Ready to put your skills to work supporting USCYBERCOM as a IT Service Desk Support Specialist? This is the role for you if you're great with people and have a willingness to get the job done and pursue a career path in cyber. Parsons is seeking a candidate with a desire to enhance the fabric of our community and support the warfighter. The successful candidate will have a solid trouble-shooting background and can interact with the customer for all types of IT support needs. Create Your Future at Parsons!
Essential Duties/Responsibilities:
- Performs Tier I/II IT Administration functions performing, user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades.
- Provides initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and infrastructure components.
- Addresses and resolves basic incidents and requests and logs all incidents and requests.
- Creates a positive client support experience and builds relationships through deep problem understanding, ensuring timely resolution.
- Monitors systems and peripheral equipment, system processing, and error listings to maintain control of hardware and software malfunctions.
- Creates/enhances the Standard Operating Procedures (SOPs) for the execution of the tasks above.
- Manages the USCYBERCOM IT Help/Service Desk.
Required Qualifications:
- Minimum five (5) years of experience in IT support.
- Minimum of Bachelor’s Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline; add'l experience may be considered in lieu of degree.
- One of following security certifications (active status): CCNA-Security, CySA , GICSP, GSEC, Security , or SSCP (DoD 8570/8140 IAT level II certification).
- Active TS/SCI w/ poly.
Desired Qualifications :
- A problem solver.
- Willing to gain diverse IT skills, including Linux, networking (CCNA would be awesome), and more.
- Customer Focused.
- VTC scheduling / troubleshooting experience.
- Tier 1 support experience.
- Experience with JIRA and Remedy.
- Experience with Microsoft System Center Configuration Manager (SCCM).
Location : Fort Meade, MD
No Shift-Work
No Travel Required
Must be able to obtain, maintain and/or currently possess a security clearance.The position may require a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief as required by federal, state, provincial or local mandates or customer requirements.
