What are the responsibilities and job description for the Process Analysis and Performance Management SME position at Partner Forces?
Who we are and why you should join us:
As a consultant at Partner Forces, you will serve as a trusted advisor to our clients’ day in and day out. You will have the opportunity to collaborate with your colleagues, our partners, and our clients to ideate, initiate and complete tasks, projects, and initiatives. You will work on mission-oriented projects, where you will bring forward actionable insights, solve complex problems, and thrive on delivering meaningful solutions.
Partner Forces is grounded in our core values of integrity, diversity, positivity, candor, determination, and teamwork. Our culture is a reflection of this, ensuring that we:
- Apply solution-oriented thinking to challenges and opportunities.
- Thrive by remaining agile and embracing change.
- Work to create an environment where everyone feels welcome and valued as teammates and contributors.
- Bring out the best in others by applying sound judgment and exuding principled genuineness.
- Embrace a continuous learning and growth mindset.
- Encourage an open dialogue even when it is hard.
- Continuously promoting teamwork and collaboration to achieve the best outcomes for our clients and teams.
As an employee at Partner Forces, you’ll join a diverse team of consultants who share a passion for prioritizing collaboration, crafting solutions to mitigate risk, protecting critical infrastructure and helping our national security and industry partner tackle their most pressing challenges. At Partner Forces, we take our employees’ well-being and growth as seriously as we do our mission. You will be challenged every day, but we know that business and individual growth go hand-in-hand, so we offer a wide array of benefits that support the well-being and personal and professional development of our employees.
What we are looking for:
We are looking for a Service and Process Performance Analyst SME to support a Department of Homeland Security (DHS) federal contract. The Service and Process Performance Analyst SME will be responsible for driving operational excellence through comprehensive service and process analysis, performance management, and continuous improvement initiatives. This senior-level role requires a strong ability to identify inefficiencies, develop key performance indicators (KPIs), critical success factors, and performance metrics to track and improve operational performance.
What you will do as a Service and Process Performance Analyst SME:
- Conduct in-depth service and process analysis to identify inefficiencies and recommend improvements.
- Develop, implement, and update KPIs, critical success factors, and performance metrics to measure and monitor operational performance.
- Utilize advanced analytical tools and methodologies to assess service and process efficiency.
- Design and reengineer processes to improve business operations and enhance effectiveness.
- Collaborate with stakeholders to gather requirements, develop strategies, and ensure alignment with business objectives.
- Communicate findings and recommendations clearly to both technical and non-technical audiences.
- Continuously monitor and evaluate processes to ensure optimal efficiency, effectiveness, and service delivery.
- Foster a culture of innovation and improvement by promoting best practices and continuous process enhancements.
Qualifications:
- US Citizen (the nature of our contract requires employees be US citizens)
- Top Secret Clearance
- Bachelor’s degree.
- At least 10 years of experience.
- Extensive experience in identifying inefficiencies and developing KPIs to track and improve operational performance.
- Strong analytical skills with the ability to use advanced tools and methodologies for process improvement.
- Proficiency in process design and reengineering to improve operational effectiveness.
- Excellent communication skills, with the ability to present findings and recommendations to both technical and non-technical stakeholders.
- Experience collaborating with cross-functional teams to develop strategies and ensure organizational alignment.
At Partner Forces, we consider many factors when making compensation decisions, reflecting the unique skills and experiences each candidate brings, as well as organizational and contractual needs. An estimate of the salary range for this role is included here. We believe that salary is just one component of your total compensation package. Our goal is to support your growth and reward your contributions in a meaningful way. We look forward to exploring this further with you during the interview process.
The Company
Partner Forces, LLC., is a WOSB focused on helping homeland security partners with their most pressing and complex challenges and opportunities. The company provides management consulting services for the homeland security and national security enterprise. We offer clients holistic and integrated solutions to their current and emerging homeland security requirements related to program development and analysis, stakeholder engagement and outreach, strategic planning, technology implementation, security and preparedness assessment, and business process design and improvement.
Partner Forces values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. It is the policy of Partner Forces to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC) and state agencies. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at recruiting@partnerforces.com.
Salary : $90,000 - $125,000
