Global Process Owner - Accounts Receivable

Company Overview:

Party City Holdco Inc. (PCHI) is a global leader in the celebrations industry. A vertically integrated designer, manufacturer, distributor, and retailer, PCHI offers consumer party goods in more than 100 countries around the world.

PCHI team members demonstrate a daily commitment to the company's Brand Purpose: to inspire joy by making it easy for customers to create unforgettable memories by connecting them to everything they need for life's many celebrations.

PCHI operates multiple business divisions, including the Retail Division and the Consumer Products Division. On the retail side, Party City (partycity.com) is a leading omnichannel retailer in the celebrations category, operating more than 800 company-owned and franchise stores throughout North America. Additional Halloween City (halloweencity.com) pop-up storefronts are also located throughout North America seasonally. Comprising the Consumer Products Group are design and manufacturing entities Amscan, an industry leader across multiple celebrations goods and costumes, and Anagram, a dominant player in balloons.

Job Overview:

In this role, the Global Process Owner for Accounts Receivable will play a critical role in the standardization of departmental processes and best practices. They will also be responsible for managing the relationship with the outsourced Accounts Receivable team in India. The ideal candidate will have experience operating in an outsourced Accounting model and a fast-paced, high volume transaction environment. They will have demonstrated the ability to communicate cross-culturally and clearly document processes while providing effective leadership to deliver departmental KPIs.

Responsibilities and Duties:

• PCHI Global Process Owner for Credit and Collections activities
• Leading interface with our Business Process Outsourcing provider (Infosys)
• Collaborate with leadership to develop and implement processes and controls to improve the overall performance of the Accounts Receivable Department
• Partner closely with internal departments, third-party provider, external clients, and agencies
• Manage, mentor and develop Accounts Receivable Leads, providing guidance on credit and collections best practices

• Maintain our service-focused team culture that delivers an excellent experience to clients, internal departments as well as other external parties.
• Develop effective working relationships across all department and organization.
• Responsible for smooth operation of PCHI’s A/R processes such as credit management, payment application, billing audits, revenue recognition audits and customer collections and day-to-day issue resolution.
• Review and manage AR, CM and Receivables agings and direct necessary actions timely and effectively.
• Review audits of revenue, related fees, discounts and rebates and program SLA compliance for PCHI’s customers.
• Design solution and integration for new customers and implement A/R processes per PCHI’s Accounting policies and standard practices.
• Cultivate a culture of proactiveness, before and after process controls, audits and reporting to identify and mitigate errors to ensure timely collections as well as compliance with contractual requirements, PCHI’s policies and relevant legal and regulatory requirements.
• Oversee collections operations and support all cash-flow forecasting
• Drive collection strategies and customer analytics
• Establish and maintain AR governance, ensuring the integrity of the overall control environment for the order-to-cash process
• Monitor incoming deposits/checks administration and release MSP program supplier payments daily.
• Support annual financial audit and bank audit for A/R by facilitating requested information
• Credit Management accountability to include oversight of ad hoc Credit Reviews, approvals of escalated issues

• Oversee the management of exceptions and disputes

Leadership Influence:

• Direct oversight of 12 Infosys A/R employees (1 Supervisor and 11 Associates)
• Ability to take initiative and lead the AR team with minimal supervision.

Skills Required:

• Excellent written and spoken communication skills
• Credit management and collections knowledge including debt/loss reserve analytical ability.
• Superior customer service orientation
• Excellent organizational skills with proven ability to work with a high degree of accuracy and attention to detail
• Ability to work independently and make independent decisions, especially amid ambiguity
• Process and metrics management

Problem Solving:

• Critical thinker with the proven ability to proactively identify potential roadblocks and develop solutions

Interpersonal Skills:

• Ability to communicate cross-culturally and with people at all levels across the organization

• Positive, professional, team player who employs a supportive approach to all co-workers and customers.

Qualifications:

• BA/BS in Finance or Accounting preferred.
• 5-7 years of experience, knowledge and understanding of accounting/finance functions and responsibilities.
• Advanced proficiency in Microsoft Office, specifically in Excel, Outlook and Word.