Store Manager

Job Title: Store Manager

Department: Operations

Reports To: Area Supervisor

Position Summary: The Store Manager manages store operations and customer support for quality service. Supervise, lead and direct the activities of store personnel. Responsible for ensuring company guidelines and policies are understood and followed. Responsible for improving store customer counts, meeting and exceeding established budgets and providing a safe working environment for employees.

Essential Duties and Responsibilities

• Achievement of goals through store performance, merchandising, and customer service.
• Ensure store paperwork is completed accurately and in a timely manner according to company policy.
• Coach train and develop employees. Provide training, set performance goals and provide feedback to all direct reports.
• Recruit, interview and hire sales associates.
• Responsible for payroll budget and weekly processing for all employee time sheets and bank deposits.
• Supervises and well as participates in the unloading of trucks, sorting of merchandise, stocking shelves, tagging shelves, and the reconciliation of all cash and inventory transactions.
• Takes a proactive role in establishing and carrying out shrink and cash control programs and accepts high level of responsibility for store’s shrink and cash performance.
• Determine and distribute work assignments to employees. Ensures maintenance, cleaning and store appearance is up to company standards.
• Prepare and conduct performance appraisals for associates. Take appropriate and document disciplinary action on employees, including making recommendations for termination, in accordance with company guidelines.
• Ensure store-level compliance with company standards of safety, security, facility maintenance, postings/notifications and other administrative duties.

Customer Service

• Insure that employees wear name tags and adhere to dress code.
• Insure that employees are knowledgeable about products and services.
• All employees give customers 100% of their attention.

Communication

• Ensure all communication to the store personnel is effective, positive, and supportive.
• Respond to email and messages within one work day (24 hours).
• Insure that store personnel are executing the communications received from the office.

Supervisory Responsibilities

• Directly supervises store personnel who handle day-to-day operations in handling customer needs, selling merchandise, stocking shelves, operating a cash register, preparing food, and provide safety training in accordance with published policies and procedures.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Equipment Used

• Cash Register
• Computer
• Calculator
• PDI\Store Assistant
• Other equipment as required

Qualifications

• Position requires on-call availability 24 hours a day, 7 days a week.
• Work schedule varies each week and includes working nights and weekends.
• Self-motivator with strong communication, organizational and leadership skills required.
• Demonstrated managerial skills required.
• Ability to read, analyze and interpret common retail information, policies/procedures, and operational reports.
• Ability to respond to common inquiries or complaints from customers, management, or members of the business community.
• Ability to effectively present information to direct reports.
• Basic Math ability is required. (i.e. add, subtract, multiply, divide)
• Ability to interpret a variety of instructions furnished in either written or oral form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands

• Mobility to move freely throughout store on a continual basis throughout the workday.
• Employee must be able to communicate effectively.
• Employee is frequently required to stand and walk, sit and talk.
• Employee must be able to lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: From $45,760.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $45,760