CRM Consultant

Title: CRM Consultant

Location: New York, NY

• 
  Solution Architect Activity
• Continually research current and emerging technologies and propose changes where needed.
• Select subjects to research, define main research tasks, and create a road map of research and development based on current business opportunities and market needs.
• Provide updates to stakeholders on research processes, costs, and budgets on a regular basis.
• Research and assess the selected subject, do feasibility studies, and establish a prototype system using the selected technology.
• Document the results of the research activities in a report.
• Based on the assessment of the selected technology, create a draft of service menus and a draft of the sales proposal.
• Support pre-sales activities in coming up with a solution for a potential client, estimating efforts to achieve the solution, presenting the benefits of the new solution, and providing a demo.
• Manage activities that take place during requirement gathering, solution ideation, solution design, and solution implementation.
• Provide supervision and guidance to teams.

• 
  Engineering Activity
• Define technical/non-functional requirements of customer’s business system
• Design, plan, and deploy the system change and/or code, while discussing technical aspects with outsource vendors
• Estimate and plan efforts necessary for system change and code deployment
• Troubleshoot system error and/or software bugs, and provide workarounds.
• Propose reasonable solutions to root cause of system error and/or software bugs.
• Design system behavior or use case scenarios and develop program code to meet requirements
• Provide necessary documents for effective support
• Acquire and apply knowledge of new technology
• Collaborate with senior engineers to identify and solve variety of problems
• Participates in multi implementation projects or customer supports
• Follow project schedules (WBS)
• Follow support service plan for maintenance support
• Performs system tests (integration test, regression test, performance test)
• Proposes improvements of client’s business system
• Follow or assist Grade3 engineers in documenting, configuring, and testing tasks in project or support
  

• Analysis Activity
• Record his/her daily work logs every day in the work log system, such as Sprint back Log and SharePoint
• Analyze actual versus forecast of assigned support cases and assigned projects.
• Analyze the situations of assigned support cases or assigned projects and come up with improvement plans or solutions
• Prepare and report for his/her line manager regarding statuses of assigned projects/support cases.
• Come up with improvement plans or solutions based on the above analysis and execute them arranging stakeholders by him/herself
• Prepare and report for his/her line manager regarding statuses of assigned projects/support cases

• 
  Management Activity
• Provide leadership for team members by building and motivating them to meet project/support goals, adhering to their responsibilities and project/support milestones
• Guide team members to solve issues they have and to acquire higher skills
• Coordinate internal resources and third parties/vendors for the flawless execution of projects and supports
• Ensure that all projects and supports are delivered on-time, within scope and within budget

• Other
• Value teamwork covering absence of teammates and supporting them
• Shift work time as directed by supervisor or manager
• Comply with laws, regulations, Employee Handbook and the operation rules defined in the assigned teams
• Backup and educate Grade1 engineers to accumulate ERP system knowledge or customer support
• Collaborate with colleagues to exchange information.
• Makes efforts to gain knowledge of IT service management and project management.
• Performs special projects and other miscellaneous duties as assigned by manager and other senior management.
• Maintains high ethical standards in the work place.
• Maintains good communication with supervisors, office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

To apply please email your resume to jwilliams@pasona.com