About Patelco Credit Union We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members’ financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $8 billion in assets.
Overview The Indirect Buyer I is responsible for quality and sound decision making. The Indirect Buyer I effectively executes the buying processes, reviews complex consumer loan applications for all indirect auto loan including consumer loan. Will utilize the CUDL system to perform work using considerable independence, judgment and discretion in making credit decisions for members seeking loans. We are seeking proactive, results driven employee at Patelco Credit Union and fully committed to the Credit Union’s mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations of member, team and community experiences.
Responsibilities- Ensure effective decision-making on loan denials, counteroffers, approvals, cash flow analysis, credit underwriting criteria and the assessment of PCU loan product alternatives in reaching and making quality loan decisions
- Demonstrates Results Orientation in the review of applications, credit histories and assessing the financial outlook of applicants to ensure accuracy of information and to make sound lending decisions within authority levels to determine approval, contingent approval, counter-offer or denial.
- Monitor your Quality Control findings to you are within PCU’s error tolerance
- Execute pipeline and service level commitments for retail and digital channels
- Utilizes professional and friendly communication in providing phone support for incoming lending calls, and when discussing loan options and procedures for set-up with members
- Demonstrates personal accountability in maintaining high service levels to auto dealers participating in the indirect lending program
- Identifies and works to eliminate root causes of lending issues or concerns when supporting and assisting branches and other departments
- Displays a sense of urgency by efficiently informing staff and members of loan requirements and matters affecting approval; and when reviewing and rendering a decision on loan applications assigned to the Indirect Review Queue
- Takes initiative in seeking guidance and approval on policy exceptions
- Exhibits personal accountability by accurately documenting loan application decisions within the loan origination system with appropriate comments to ensure that loan processors can easily move forward with all loan bookings
- Demonstrates Results Orientation by consistently delivering an excellent internal and external member experience by displaying patience and tact in dealing with co-workers and members
- Committed to self-improvement by maintaining proficiency in understanding consumer lending regulatory requirements (Regulation Z, Regulation B, Fair Credit Reporting Act)
- Demonstrates creative solutions and process improvements in identifying cross-selling opportunities and appropriately approves members for those products
- Displays a sense of urgency when obtaining information to process loan applications, i.e., verification of income and credit reports
- Assist in reviewing Loan Addendums to ensure post-funding changes are accurate
- Performs other duties as assigned
Qualifications- Minimum of two (2) years of experience in Indirect Buying, Consumer Underwriting and/or Consumer Lending, financial analysis or lending background preferably in a high-volume lending center
- Experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas
- Proficiency in consumer lending regulatory requirements (Regulation Z, Regulation B, FCRA)
- Effective interpersonal skills and the ability to work cohesively within a team setting amongst all credit union staff in a professional, constructive and positive manner in a normally stressful environment
- Ability to perform work requiring the use of judgment and discretion in making credit decisions for members seeking a variety of loans for assorted purposes
- Ability to efficiently underwrite loans from the indirect program and online origination system
- Ability to develop strong partnerships with branches and provide prompt and professional service
- Ability to follow specific instructions/directives with emphasis on details and producing quality results
- Energetic, forward-thinking and creative individual with high standards and an appropriate professional image
- Strong organizational, verbal and written communication skills with demonstrated ability to communicate professionally
- Must be proactive, solution-oriented and work in an environment of flexible and changing work policies/procedures
- Computer literate and proficient in MS Office: Word, Excel, OneNote and Outlook
We Offer- An inspiring career that benefits both you and your community
- Competitive compensation packages with bonus opportunity
- Full Medical/Dental/Vision benefits with minimal eligibility waiting period
- Generous 401(k) with 3% Safe Harbor and 5% employer match
- Discounts on loan products
- Tuition Reimbursement
- Onsite Fitness Center at HQ and rewards for healthy habits
- Close proximity to BART, restaurants and shopping
Patelco Credit Union is an Equal Opportunity Employer: disability/veteran
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