What are the responsibilities and job description for the Customer service reps position at Path Hire?
Customer Service Representative
Hiring Remote Customer Service Reps - Part-Time / Full-Time - Hourly Rates Ranging $16-$26 / Hr.
You will handle customer relationships and assist with their individual service needs whilst delivering best-in-class customer service.
Job Description
- Handle specific Inbound / Outbound calls from customers
- Recognize individual customer service needs and resolve their inquiry
- Provide excellent customer service, negotiation, and interpersonal skills, with the ability to recognize and support the specific needs of the most vulnerable customers
- Maintain and update customer related information systems to ensure that our client hold accurate records; collect and access appropriate information relevant to type of call
- Respond to customers through a variety of channels including telephone (both inbound and outbound), internet, and written correspondence as appropriate
- Acquire detailed knowledge of product ranges and services to provide excellent service
- Serve customers across the product portfolio and resolve a wide range of common inquiries
Qualifications
- High School Diploma
- Experience in contact / call center
- Good / Excellent Computer Skills
- Ability to work with MS Word and Excel
- Effective time management and self-accountability
- Excellent Written and Verbal Communication Skills
- High level of professionalism
Review additional details and apply on online.
Last updated : 2024-08-01
Salary : $16 - $26
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