Senior Project Manager

Responsibilities:

• Independently lead and manage End-to-End Project Delivery from Initial Scoping and Discovery through to Post Go-Live.
• Engage both technical and non-technical contacts at the customer to understand the business need behind projects and be able to articulate these internally to Senior Management. Can ask the question behind the question.
• Ensure that the project aligns with the customer’s overall business strategy and needs.
• Create a project plan and be able to adjust it quickly for any changes internally or at the client.
• Manage the day-to-day deliverables in the project plan.
• Be able to manage multiple projects in parallel that have high visibility both at the customer and internally.
• Demonstrable experience to report on the project progress and roadblocks on short notice to management.
• Develop a RACI matrix for each project, ensure that each team member understands their roles & responsibilities.
• Execute and monitor the project – tracking Time, Budget, Scope.
• Focus on completing projects on time and if they are at risk of slipping, quickly identify the delay and provide mitigations internally and to the client.
• Independently assess when projects need to be escalated.
• Can appropriately gauge the client temperature and decide when or if a project needs additional attention from Senior Management.
• Use appropriate tools and methodologies to track and keep progress of all impactful events (RAID log, MOMs, Change requests etc.).
• Maintain a project library (all project tracking tools plus all other project related technical and functional documentation).
• Proactively identify and escalate blockers or bottlenecks before they are apparent to the client.
• Act as Single Point of Contact to customer for all updates related to the project.
• Maintain on-going communication with customer and internal teams to:

Minimize uncertainty.

Avoid “unplanned” obstacles.

Keep customer informed and involved.

Ensure good bi-directional information flows.

Escalate Right information to Right people at Right point in time.

Proactively seek and act upon customer feedback.

• Publish regular update documentation in accordance with customer and internal Senior Management requirements (weekly updates, Steering Group Meeting updates, escalation reports etc.)
• Independently exercise decision making authority, especially regarding the overall strategic value of the project when weighed against others.
• Contribute to the development and improvement of the project management process within the organization.

Skills and Experience:

• 6 Years of experience working in similar position or in a service-oriented company or IT division of a large company.
• A bachelor’s degree in a relevant field such as project management, business administration, a related field, or equivalent work experience.
• Proven experience as Project Manager or similar capacity working on lengthy and complex projects.
• Extensive experience working with Senior Executives and stakeholders internally and at a customer.
• The ability to quickly learn a new product, what it does, how it works, and the ability to articulate this to a client.
• Proven mastery of Project Management techniques and methodologies.
• Ability to work as part of a team, encourage cross functional co-operation and stick with issues/problems until an acceptable solution has been reached.
• Ability to work under pressure and in a dynamically changing environment.
• Excellent communication skills, calm and confident approach to customer interactions; display of knowledge and conduct that motivates team members and reassures Project Steering Committees.

Nice to have but not required:

• Project Management Professional (PMP) Certification.
• Experience mentoring and offering guidance to less experienced project managers.
• Technical background (e.g. in ERP Systems, packaged software delivery, cross-platform integration etc.) an advantage.
• Experience writing and editing Statements of Work (SOW).
• Experience of working in Governance, Risk and Compliance (Audit, SOX Compliance, Security, PAM, UAR/UAM) an advantage.

• We Offer:
• Competitive Salary
• Unlimited PTO
• Hybrid Flexible Working Environment
• 401K
• Benefits

Salary : $100,000 - $120,000