Concierge

We are looking for a talented Concierge to join our Team!

About Pathway to Living, a Waterton company

There’s a lot to be said about having purpose in your work. At Pathway to Living, not only will you find meaningful work, but you’ll enjoy a sense of community and joy. We are committed to leading a movement to change the way people think about aging and senior living. We help older adults fulfill dreams and accomplish goals – every day. We challenge the status quo, celebrate our communities, and embrace our Viva! Culture, which simply put, means long live! With over 40 communities across several states, we seek exceptional team members who believe that relationships matter and quality service and care are the ultimate priority.

How you will help us on our mission and inspire others:

• Create a positive first impression with every customer interaction whether in person or
  over the telephone.
• Present a professional image by following established dress code/uniform requirements, personal hygiene standards and through pleasant and efficient interaction.
• Greet customers, whether in person or on the telephone, with a smile and a genuine interest to provide assistance.
• Make eye contact and acknowledge every customer who enters the community, regardless of other duties being performed.
• Answer telephone in a friendly, professional, caring and timely manner using appropriate telephone etiquette, as established by the company, and with a focus on creating a positive, memorable customer experience.
• Accurately route incoming calls to appropriate departments or colleagues.
• Greet, direct and answer questions for visitors, vendors and residents in a professional, friendly and hospitable manner.
• Maintain a sign in/sign out log at the front desk for all residents leaving and/or returning to the community, and the visitor log for all guests.
• Coordinate the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Make copies, collate documents, send/receive and distribute faxes.
• Timely and appropriately distribute mail.
• Complete filing as assigned.
• Type and post information for residents.
• Record maintenance requests from residents and file work order forms.
• Track RSVP for various marketing functions.
• Create flyers/announcements for community functions.

Our ideal candidate has the following knowledge, skills, and abilities:

• Must demonstrate empathy and compassion to connect with customers.
• Must be inspired to serve the needs of our customers.
• Must use imagination and creativity to motivate self and others.
• Ability to work with multi-line, multi-user phone system.
• Previous experience working in a front office environment.
• Excellent interpersonal, organizational and communication skills.
• Must have the ability to read, write and follow oral and written direction in the English
  language at a level adequate to perform the job duties.
• Working knowledge of computers, including Microsoft Word and Excel.
• Ability to effectively interact and communicate with the seniors.
• Ability to provide outstanding customer service.
• Ability to multi-task job responsibilities.
• Able to maintain regular attendance.

At Pathway to Living, a Waterton company, we recognize that compensation and benefits are important to our associates. We offer a wide variety of benefits including:

• Medical, Dental, Vision insurance with HSA and FSA options
• Paid time off paid company holidays
• Option to get daily pay available
• 401(k) matching
• Backup child and elder care through partnership with Care.com
• Monthly cell phone stipend (where applicable)
• And so much more!

Ready to join this movement? Please apply today for consideration!

Pathway to Living, a Waterton company, is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.