Care Advisor Nurse Team Leader

Patient First Corporation
Beaverdam, VA Full Time
POSTED ON 1/28/2023 CLOSED ON 7/26/2023

Job Posting for Care Advisor Nurse Team Leader at Patient First Corporation

Sign-on Bonus! The responsibilities of this job include, but are not limited to, the following: Acting as a resource for Care Advisor Nurses; ensuring timely resolution for callers’ inquiries and concerns; Monitoring and reviewing telephone triage calls and providing ongoing verbal and written feedback to staff; identifying, preparing, and maintaining documentation to ensure appropriate job performance by staff and the department; Ensuring staff adhere to work schedules in order to meet established call benchmarks; Conducting annual performance evaluations with staff; Maintaining documentation of current licensure and credentialing of mandatory training (e.g., ACLS, CPR, Code Drill, etc.); Assisting with interviewing, orientating, and developing staff; Assisting with Telehealth, patient portal messages, and after-hour calls as needed; Drafting memos, notices, or emails as needed to facilitate ongoing departmental communication; Meeting regularly with the Care Advisor Nurse Supervisor; Ensuring that staff comply with HIPAA regulations and all Patient First policies and procedures; Ensuring that documentation completed by staff in patients’ medical records is complete, concise, comprehensive, and understandable; Completing other duties as assigned; Maintaining a high level of confidentiality; Demonstrating ability to multi-task and work effectively and independently; Demonstrating ability to work extended hours, evenings, and weekends as needed. Minimum education and professional requirements include, but are not limited to, the following: Must be a minimum of 18 years of age; Must be a registered nurse; Eligible to be licensed in all states in which Patient First operates; Employment with Patient First in a clinical capacity for a minimum of 2 years preferred; Minimum of 2 years of supervisory experience in medical/surgical, urgent care, emergency, or critical care nursing preferred; Previous experience in a nurse telephone triage call center preferred; Strong professional clinical nursing knowledge; Exceptional listening, problem solving, and critical thinking skills; Computer knowledge and experience with Microsoft Word and Excel; Ability to use automated call distributor telecommunication systems; Ability to sit or stand for an extended period of time (possibly 4 to 8 hours at a time); Occasional travel required; Ability to manage a team-oriented environment. Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices. All 77 Patient First centers in the mid-Atlantic region are open every day of the year- including weekends and holidays. Patient First provides both primary and urgent care services as well as a broad range of Occupational Health services. X-rays, lab tests, and prescription drugs are available on-site to save time and reduce the need for extra trips. Patient First offers excellent benefits packages, flexible hours, and competitive compensations for Nurses, Lab and Radiologic Technologists, Medical Assistants, and Front Office staff. Medical candidates with at least 1-2 years of experience in a physician's office or hospital setting are preferred. To learn more about our non physician benefits package please click here. To learn more about our physician benefits please click here
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