Customer Service Representative

We are looking for a positive, friendly, professional, customer-oriented individual to join our team! The right individual will have experience providing excellent customer service while responding to and maintaining customers' questions, complaints, and club membership information.

Essential Functions:

• Answering customer phone calls/emails with feedback in a timely manner.
• Be proficient with navigating the WashConnect ICS system.
• Accurately input customer information into the ICS system.
• Walk customers through basic troubleshooting or processes for monthly memberships.
• Provide customers with information about our Monthly club membership options, and other applicable Car Wash information i.e., individual wash pricing.
• Maintain a positive, empathetic, and professional attitude towards customers.
• Work with our team and engage with the customers to increase monthly club memberships.
• Be proficient in operating the Car Washes teller Kiosks while assisting customers with menu and payment options.
• Assist with basic bookkeeping functions.
• Other duties as assigned.

Minimum Position Requirements:

• Customer service oriented, previous customer support experience required.
• Effective Communication, multitasking and organizational skills.
• Basic Math skills.
• Attentiveness, strong work ethic
• Good with computers and technology
• Willingness to work a flexible schedule.
• Ability to stay calm when customers are stressed or upset.
• Team Player – Must communicate and coordinate with team members as necessary.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 30 per week

Benefits:

• Dental insurance
• Health insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• direct customer service: 1 year (Preferred)

Work Location: In person